Medical Receptionist - Floating

Refocus Eye Health•Meriden, CT

17h•Onsite

About The Position

Join Our Dynamic Medical Team as a Medical Group Front Desk Representative! We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience. This position is in person.

Requirements

Reliability, a positive attitude, and excellent teamwork skills.
Strong communication and interpersonal abilities.
Proficiency in data entry and computer skills.
Ability to thrive in a fast-paced environment.
Exceptional customer service skills.
Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
Must hold a high school diploma or equivalent.
Must be able to travel to multiple locations (if applicable).
Availability for evenings and weekend rotations (if applicable - varies by practice).
Ability to handle a high-volume practice.

Nice To Haves

Prior experience in ophthalmology.
Familiarity with Electronic Medical Records (EMR).

Responsibilities

Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.
Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records.
Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
Problem solving & patient advocacy: Address patient concerns, escalate issues as needed, and ensure a positive experience.
Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.