Medical Receptionist

Neurology Care•The Village, OK

11h

About The Position

The Medical Receptionist provides customer service to Neurology Care patients and routine support to providers and medical staff. The role supports patient care through accurate patient registration and insurance verification, effective communication, and sound judgment when interacting with patients, families, licensed personnel, insurance companies, and third-party payers. The check-in and check-out processes contribute to patient satisfaction and operational efficiency. The receptionist manages front-desk patient services, appointments, registration paperwork, medical records, referrals, insurance information, and communications. The role also supports office operations by maintaining an organized and safe work environment, collaborating with internal teams, and assisting with other duties as assigned.

Requirements

Ability to handle confidential information with discretion and professionalism.
Strong customer service skills.
Computer literacy.
Attention to detail.

Nice To Haves

One year of medical office experience is preferred.

Responsibilities

Greet patients and visitors courteously and efficiently as the first point of contact.
Manage patient check-in using the clinical schedule and Phreesia; update patient history and information, verify insurance eligibility, collect copayments, and ensure appropriate referrals.
Verify appointments and required paperwork, mail registration materials for upcoming appointments, and verify addresses for returned mail.
Obtain completed paperwork for office visits and mail or fax documents to the appropriate offices or contacts.
Send Phreesia or text-message registration to patients before upcoming appointments.
Enter patient-provided information into charts and maintain medical records, logs, and required checks, including expired medications and referral confirmations.
Assist with patient paperwork such as HIPAA forms and ABNs, enter demographic data, and maintain the confidentiality of HIE information.
Ensure related reports, labs, and other information are recorded and scanned or indexed into patient charts before appointments.
Provide provider-directed instructions to patients, schedule appointments, answer questions, and complete messages, emails, and calls daily.
Send daily progress notes to referring providers.
Pull, scan, and index records, EoBs, authorizations, and related documents.
Follow up on referral confirmations and insurance referral updates, calls, and verification as necessary.
Maintain a safe, secure, healthy, and organized work environment in compliance with standards, procedures, and legal regulations.
Keep reception and management workstations organized so documents and materials can be located during absences.
Support the team and complete other essential duties or pending tasks in a positive and professional manner.
Treat patients, coworkers, and other professionals with respect.
Maintain patient insurance information, scan insurance cards, and verify insurance through the practice management system.
Collaborate with internal teams to support efficient workflow.
Assist with cleaning the station, department, patient areas, and bathrooms as necessary.
Remain observant of the safety of the team and patients.
Perform other duties as assigned.