Medical Receptionist

Northwest Human Services, Inc. • Salem, OR

2d • $19 - $29 • Onsite

About The Position

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. As a Medical Receptionist at Northwest Human Services, you are more than the person behind the front desk. You help create a positive, safe, and respectful experience for patients while keeping the clinic running smoothly behind the scenes. You’ll be part of a team that believes healthcare should be accessible, compassionate, and centered around the whole person. If you enjoy helping people, staying organized in a fast-paced environment, solving problems, and making someone's day a little easier, we'd love to meet you.

Requirements

• High school diploma or equivalent.
• Ability to interact effectively, professionally, and courteously with patients, visitors, and coworkers.
• Strong computer and typing skills.

Nice To Haves

• Bilingual English/Spanish skills.
• Previous medical office, healthcare, customer service, or reception experience.

Responsibilities

• Welcome patients and visitors with warmth and professionalism.
• Serve as a lobby concierge, keeping patients informed about waiting times and delays.
• Help patients navigate check-in, the patient portal, and check-in kiosk.
• Monitor the lobby and respond appropriately to safety or disruptive situations.
• Interact with patients and families with patience, courtesy, and empathy.
• Communicate clearly and respectfully, even during stressful or busy situations.
• Help patients understand clinic processes and connect them with the appropriate staff or resources.
• Schedule appointments and help coordinate changing provider schedules.
• Verify insurance and responsible-party information.
• Prepare patient records, encounter forms, and other necessary paperwork.
• Collect copays, deductibles, and applicable fees.
• Maintain strict patient confidentiality and follow HIPAA requirements.
• Accurately enter and update demographic and insurance information.
• Follow established policies, procedures, and protocols.
• Handle payments, records, and other sensitive information with accuracy and discretion.

Benefits

• Healthcare insurance plans: Medical, Dental, Vision
• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED