Medical Receptionist

Piedmont HealthCare PA•Mooresville, NC

1h•Onsite

About The Position

This role is responsible for managing the front desk operations of a medical office. Key duties include greeting patients, managing appointments, handling phone calls, processing patient information, verifying insurance, collecting payments, and maintaining patient records. The position requires maintaining a clean and organized waiting area, ensuring HIPAA compliance, and assisting with various administrative tasks to support the office staff.

Requirements

High school diploma or GED.
Minimum of one-year experience in a customer service setting.
At least six months of receptionist experience in a health care setting.
50 wpm typing skill preferred.
Knowledge of reception tasks, clinic policies/procedures, and paperwork.
Knowledge of how to use office equipment including phone and computer.
Knowledge of customer service concepts and techniques.
Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
Skill in customer service principles by creating a pleasant waiting room atmosphere.
Ability to communicate clearly in person and on the phone.
Ability to establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions.
Ability to file correctly by alphabetic or numeric systems.

Responsibilities

Greeting customers in a polite, prompt, and helpful manner, providing necessary instructions/directions, and informing departments/persons of arrivals.
Receiving visitors and drug representatives and notifying the appropriate person.
Completing necessary paperwork, such as encounter forms, and using the computer system for billing information.
Updating patient information, collecting co-pays, providing necessary forms, and obtaining signatures.
Maintaining a clean and orderly waiting area and reading materials.
Answering the phone pleasantly and addressing customer needs expeditiously.
Assisting with photocopying, computer input/typing, and scheduling laboratory or radiology work as directed.
Counting the cash drawer daily and making bank deposits as necessary.
Opening and closing the office at appointed times.
Collecting, sorting, distributing, and preparing mail.
Keying charges and making necessary edits.
Checking and maintaining office supply inventory.
Preparing prescriptions for pharmacies.
Maintaining HIPAA compliance at all times.
Attending office staff meetings, recording minutes, and maintaining them in an accessible file.
Performing other responsibilities as deemed necessary.