Medical Receptionist

Spero Health • Louisville, KY

9h • Onsite

About The Position

Spero Health is seeking a Medical Receptionist for its Dixie Highway location in Louisville, Kentucky. The role supports the organization’s mission of “Saving Lives, Instilling Hope and Restoring Relationships” by working with patients receiving integrated counseling, case management, and medically assisted treatment. The Medical Receptionist provides patient-facing administrative support and helps maintain efficient, compassionate clinic operations.

Requirements

• High school diploma required.
• At least one year of experience in a fast-paced medical office environment required.

Nice To Haves

• Associate degree preferred.
• Graduation from an accredited Medical Assisting program preferred.
• One to three years of experience in customer service, behavioral health, and/or healthcare facilities preferred.

Responsibilities

• Provide customer service, compassion, and empathy to patients.
• Manage patient arrivals and confirm or update demographic and insurance information at each visit.
• Schedule provider appointments and make accurate, timely adjustments to meet patient needs.
• Contact patients who miss appointments to encourage continued treatment.
• Manage prior authorizations and communicate patient financial responsibilities.
• Distribute and verify patient forms and handbooks, then scan and file documents in the EMR.
• Process collections and co-payments and facilitate payment plans.
• Explain patient financial responsibilities and insurance status.
• Maintain a professional, organized office environment.
• Handle inbound and outbound calls, including appointment reminders and patient re-engagement efforts.
• Handle medication destruction and logging tasks.
• Participate in daily huddles and team meetings.
• Participate in cross-training for lab-related duties as appropriate, such as urine drug screenings.

Benefits

• Medical, dental, and health savings account.
• Vision, life, and disability insurance, 100% company paid.
• Generous paid time off and paid holidays.
• 401(k) retirement program with company match.
• Wellness programs, including fitness reimbursement and smoking cessation.
• Employee Assistance Program (EAP).
• Discounts via Tickets at Work.
• Loan forgiveness programs: Spero Health is a STAR-approved organization, providing clinicians access to assistance with federal student loan repayment.
• Career development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED