Medical Receptionist

Spectrum Eye Physicians•Watsonville, CA

13d•Onsite

About The Position

Spectrum Eye Physicians is proud to be the largest and most trusted ophthalmology group in the Bay Area. We’re currently seeking a bright, enthusiastic, and customer-focused individual to join our front desk team in our Watsonville office—an essential part of our patient experience and the heart of our practice. At Spectrum, you'll find more than just a job—you'll find a workplace that feels like family. We foster a supportive, fun, and professional environment where team members are valued, respected, and empowered to grow. A family-like, upbeat atmosphere that makes coming to work enjoyable Competitive pay and comprehensive benefits Real opportunities for career growth and advancement A workplace that takes pride in doing things the right way—with excellence and care If you’re passionate about helping people and want to be part of a team that truly makes a difference, we’d love to meet you!

Requirements

Positive mindset
Willingness to learn
Team spirit
Eagerness to learn and grow
Openness to feedback
Excited to develop new skills
Ready to build a long-term career

Nice To Haves

Experience in the medical field
Background in optometry or ophthalmology

Responsibilities

Answer incoming calls with a friendly, helpful attitude and transfer calls as needed.
Book appointments by phone, online requests, or in person, ensuring schedules are accurate.
Gather necessary forms and signatures (HIPAA, demographics, policy acknowledgments) and ensure they are filled out clearly and completely.
Collect copays, deductibles, refraction fees, contact lens exam fees, and any outstanding balances. Clearly explain patient benefits and out-of-pocket costs.
Verify insurance information and scan cards. Accurately enter patient and insurance details into the system.
Keep patients informed about any wait times and help them feel seen, heard, and appreciated.
Keep the waiting area clean, tidy, and stocked with up-to-date reading material.
Assist with other front office duties to help the team and keep things flowing.