Medical Receptionist - West LA

Discovery Behavioral Health•Los Angeles, CA

10d•$21 - $25•Onsite

About The Position

At Anew Era TMS & Psychiatry, our team of dedicated psychiatrists, psychologists, psychiatric nurse practitioners, and licensed therapists offers customized, comprehensive care designed around your needs. We provide a range of options, including in-person and online therapy, medication management, and advanced interventional treatments like transcranial magnetic stimulation (TMS) therapy, ketamine, and esketamine—all delivered in a safe and compassionate environment. With access to most commercial insurance plans, we make quality mental health care more accessible, helping you uncover the right path to wellness. The Medical Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service in a healthcare setting. This role is responsible for managing front desk operations, including greeting patients, scheduling appointments, and answering phone calls.

Requirements

Associate or bachelor’s degree preferred
Behavioral or psychiatric office experience is preferred.
Experience with electronic medical records systems preferred.

Responsibilities

Greeting patients professionally both in person and on the phone.
Answering patient calls, and voicemails in a friendly prompt manner
Confirming patient follow up appointments, sending reminder virtual appointment information as needed
Optimizing provider schedules and patient satisfaction with efficient scheduling
Comforting patients by anticipating anxieties and effectively answering questions
Notifying providers of patient arrivals
Updating patient records and following all protocols in regard to insurance verification
Collecting patient copays and scheduling follow up appointments
Maintaining office inventory and equipment by anticipating supply needs.
Occasionally verify insurances