Medical Receptionist
About The Position
At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion. Headlands Research - Eastern Massachusetts is seeking a full-time customer service-focused medical receptionist responsible for interacting with both clinic and study patients in a healthcare setting and managing administrative tasks for the clinical team. The Administrative Assistant plays a vital role as the first point of contact for patients, visitors, and vendors in a clinical research or medical office environment. This individual ensures smooth front-office operations by managing patient flow, handling administrative tasks, and supporting the clinical team. The ideal candidate is professional, detail-oriented, and customer-service focused, with the ability to manage multiple responsibilities in a fast-paced healthcare setting.
Requirements
- Previous experience working in a clinical environment with direct patient interaction required
- High school diploma or equivalent education required
- Clinical trials knowledge or experience a plus
- Exceptional customer service skills
- Positive and professional attitude
- Working knowledge of medical terminology
- Skilled in operating phones, personal computers, software and other basic IT systems
- Ability to communicate with employees, patients and other individuals in a professional and courteous manner
- Demonstrates high level of attention to ensure accuracy of reports and data
- Outstanding verbal and written communication skills
- Proficient in Microsoft Office Suite products including Excel, Word and Outlook
- Capable of working independently with minimal supervision and as part of a team
Nice To Haves
- Clinical trials knowledge or experience a plus
Responsibilities
- Interacts in a professional manner at all times
- Conducts check-out, scheduling appointments for patients in the clinic
- Responsible for ordering labs tests and imaging and out of office procedures
- Obtain prior authorization as needed
- EEG scheduling
- Answers telephones, takes detailed and accurate messages, and ensures messages are directed appropriately
- Provide intake paperwork (demographics, medical history list, medication list, surgeries)
- Monitor voice mail box and ensure messages are directed appropriately
- Monitor faxes and ensure they are directed appropriately
- Facilitate the ordering of prescription and refills
- Full Knowledge of front desk check in for back up
- Other tasks as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
