Medical Receptionist - Full Time

Rendr•New York, NY

1d•Hybrid

About The Position

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County. Medical receptionists are responsible for providing a great first impression of Rendr by warmly welcoming patients to the practice and providing exceptional customer service throughout the visit.

Requirements

Highschool diploma or equivalent preferred.
Bilingual in English and Chinese required.
Excellent verbal, written, and interpersonal communication skills.
Strong sense of accountability.
Dedication to patient satisfaction and safety.
Adaptability and flexibility able to work in different offices.
Ability to work independently and in a team environment.
Strong organizational skills with ability to manage competing priorities.

Nice To Haves

EMR system familiarity preferred.

Responsibilities

Warmly greet and direct patients, vendors, and visitors as they enter the practice.
Schedule new appointments and coordinate follow up appointments.
Process insurance information to determine patient eligibility and collect copays accurately.
Check-in patients upon arrival and assist with completion of paperwork when needed.
Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate.
Check/prepare lab or imaging reports.
Verify accuracy of patient information and make appropriate changes or updates in records.
Conduct follow-up reminder calls to patients when needed.
Answer phone calls and handle all inquiries in a prompt and professional manner.
Help patients in distress by responding to emergencies.
Handle sensitive and confidential patient data appropriately.
Other related duties as assigned by office manager.