Medical Assistant and Medical Receptionist - Full Time

Rendr•Flushing, NY

1d•Hybrid

About The Position

Rendr is the leading primary care focused, multi-specialty medical group dedicated to serving the Asian community in New York City. We strive to provide world-class, value-based health care with kindness at more than 100 clinical offices throughout Brooklyn, Manhattan, Queens, Staten Island, and Nassau County. We offer opportunities for professional growth and development, a competitive salary and benefits package, and a team that values employees, embraces diversity, and is committed to making a meaningful impact within our communities.

Requirements

Bilingual in English and Chinese required.
Phlebotomist certification required.
High level of professionalism and strong sense of responsibility.
Good communication skills: kind, compassionate, patient interaction with patients and team
Multitasking ability.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Highschool diploma or equivalent preferred.
Excellent verbal, written, and interpersonal communication skills.
Strong sense of accountability.
Dedication to patient satisfaction and safety.
Adaptability and flexibility able to work in different offices.
Ability to work independently and in a team environment.
Strong organizational skills with ability to manage competing priorities.

Nice To Haves

Prior experience working in medical/clinical setting preferred.
Familiarity with EMR systems a plus.
EMR system familiarity preferred.

Responsibilities

Work alongside providers in the exam room to provide care.
Measure and record vital signs, height, and weight for patients.
Obtain chief complaint and gather medical history information from patient prior to being seen by provider.
Perform basic clinical duties and procedures, including, but not limited to, blood draws, vital signs, preparing vaccines, recording EKGs, glucose monitoring, collecting urine samples, influenza testing, pregnancy tests, vision/hearing tests, etc.
Prepare exam room for patient visit ensuring that medical supplies are well stocked.
Clean and sterilize instruments.
Perform duties to help improve quality measures which may include identifying care gaps, calling patients for follow up, documentation, etc.
Help maintain clinic compliance & protocols, such as freezer setting, biohazards, sharps, cleaning, infection protocols, etc.
Other related duties as assigned by office manager.
Warmly greet and direct patients, vendors, and visitors as they enter the practice.
Schedule new appointments and coordinate follow up appointments.
Process insurance information to determine patient eligibility and collect copays accurately.
Check-in patients upon arrival and assist with completion of paperwork when needed.
Address questions specific to insurance benefits and coverage and escalate questions to Billing Team when appropriate.
Check/prepare lab or imaging reports.
Verify accuracy of patient information and make appropriate changes or updates in records.
Conduct follow-up reminder calls to patients when needed.
Answer phone calls and handle all inquiries in a prompt and professional manner.
Help patients in distress by responding to emergencies.
Handle sensitive and confidential patient data appropriately.
Other related duties as assigned by office manager.