Medical Receptionist

American Family Care Midlothian•Midlothian, VA

1d•Onsite

About The Position

American Family Care (AFC) is a leading primary and urgent care provider in the U.S., operating over 250 state-of-the-art centers with onsite labs and in-house x-ray capabilities. They offer walk-in services seven days a week, focusing on acute illnesses and injuries, workers' compensation, and occupational medicine. AFC is the parent company of AFC Franchising, LLC, and this position is with a franchised business location, meaning specific job duties and benefits may vary. The company's mission is to deliver the best healthcare in a kind, caring, and economical manner, convenient to patients. The Medical Receptionist role involves accurately checking patients in and out, verifying insurance, collecting payments, maintaining patient records, and ensuring smooth patient flow while providing positive patient relations. AFC is recognized by Inc. magazine as one of the fastest-growing companies, caring for over 6 million patients annually. Company-owned locations offer a comprehensive benefits package, while franchise benefits are determined by the individual owner. AFC is an Equal Opportunity Employer.

Requirements

High School graduate or equivalent.
Basic computer knowledge, e.g., Microsoft Office.
Accuracy and detail orientation.
Positive customer service skills.
Well-groomed appearance.
Clear and articulate phone mannerisms.

Nice To Haves

Previous medical clerical experience preferred.

Responsibilities

Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
Register patients, update patient records, verify insurance accurately and timely, and check patients out
Determine, collect, and process patient payments and address collection and billing issues
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation
Other duties and responsibilities as assigned