MEDICAL RECEPTIONIST

CATHOLIC CHARITIES FAMILY AND COMMUNITY SERVICES•City of Rochester, NY

9h•Onsite

About The Position

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs. If you’re looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special! Under the supervision of the Intake and Placement Manager, the Medical Receptionist serves as part of the reception and Outpatient Behavioral Health administrative team and is responsible for providing reception services including phone calls, visitor procedures, mail operations, and other general office functions. The Medical Receptionist will provide general reception services at 79 North Clinton. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma-informed care environment.

Requirements

High School Diploma or equivalent required
At least 2 years of reception or office management role in a medical or health care setting
Experience working in an Electronic Health record system

Nice To Haves

Bilingual (Spanish/English preferred.

Responsibilities

Provides high quality reception services including handling incoming and outgoing calls, welcoming and directing visitors, facilitating mail processing and other general office coordination functions.
Provides friendly and helpful assistance to all staff, callers, and visitors.
Works in the Client’s Electronic Health Record as required.
Coordinates with reception team to ensure all calls are answered live, during business hours.
Monitors after hours voice mail inbox and ensure all callers receive a response and follow-up
Maintains a customer service mindset and triages caller and visitor needs to ensure all transfers to other staff and programs are timely and responsive.
Demonstrates professionalism and compassion to all callers and visitors understating the sensitive nature and crisis needs many people seeking services are facing
Maintains a working knowledge of available resources & agencies in the community that can support a variety of client needs.
In coordination with facilities staff, ensures safe, clean, and organized and welcoming reception area for all visitors
In coordination with security staff, coordinates sign-in and security procedures with consideration of maintaining a trauma informed environment
Maintains a calm, client-centered, low-stress environment utilizing de-escalation techniques as needed
Coordinates with administrative and program leadership to ensure reception staff have updated staff and program directories
Maintains a working knowledge of available programs and resources within CCFCS and the community that can support a variety of client needs.
Provides relevant documentation in the event of an incident or other notable event
Coordinates general office management duties including monitoring supplies, supply of marketing or informational material, maintenance work orders, and various coordination with other office sites
Responsible to work with mail courier and ensure mail handling operations are followed
Participates in relevant Agency meetings and/or trainings
Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops.
Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
Other duties as assigned