Medical Receptionist / Patient Coordinator

Bedford Commons OBGYN•Londonderry, NH

1d•Onsite

About The Position

Join Our Front Office Team – Deliver Uncommon Care Every Day At Bedford Commons OBGYN, our commitment to providing Uncommon Care begins the moment a patient walks through our doors or calls our office. We are seeking a full-time, enthusiastic, patient-focused Patient Access Representative to join our collaborative front office team. This role is ideal for someone with strong customer service or medical office experience who enjoys creating positive patient experiences, thrives in a fast-paced environment, and values teamwork. As a key member of our organization, you will play an essential role in ensuring patients feel welcomed, informed, and supported throughout their care journey.

Requirements

High school diploma or equivalent
Strong interpersonal and communication skills
Ability to multitask and work efficiently in a fast-paced environment
Comfort navigating multiple computer systems and software platforms

Nice To Haves

1–3+ years of customer service experience, preferably in a healthcare or patient-facing setting
Medical office or patient registration experience strongly preferred
Experience with appointment scheduling, insurance verification, or electronic medical records is a plus

Responsibilities

Welcome and engage with patients in a warm, professional, and compassionate manner.
Communicate registration procedures and appointment expectations to patients upon arrival and during scheduling.
Schedule appointments in person and over the phone using an electronic medical scheduling system.
Manage patient call volume through a multi-line phone queue.
Accurately review and update patient demographic and insurance information.
Collect patient co-payments and process payments appropriately.
Maintain confidentiality while working with sensitive patient and medical information.
Navigate multiple software systems efficiently and accurately.
Collaborate with providers and staff to support a strong team-based approach to patient care.
Maintain reliable attendance in accordance with practice attendance expectations.
Perform additional duties as assigned by leadership.