Medical Receptionist – Make a Difference + Great Benefits

MATClinic Services LLC • Towson, MD

1d • $20 - $24 • Hybrid

About The Position

MATClinics specializes in helping individuals overcome addiction, including opioid, alcohol, and stimulant use disorders. We integrate medication-assisted treatment (MAT) with comprehensive behavioral healthcare, mental health therapy, psychiatry, and ongoing support services to effectively manage substance use disorders and treat the whole person. Our Vision: To guide each patient on a personalized recovery journey, addressing their physical, emotional, and daily needs. Our Mission: To integrate medication-assisted treatment with comprehensive behavioral healthcare and ongoing support services to effectively manage substance use disorders.

Requirements

• High School Diploma or GED.
• Friendly, professional, and patient-focused (in person and on the phone).
• Quick to learn digital scheduling and Electronic Health Records (EHR).
• Accurate with patient records, billing, and insurance verification (co-pays, eligibility).
• Able to multitask and adapt quickly in a fast-paced clinic.
• Great at talking with patients, doctors, and insurance companies.
• Driver's license and own vehicle.

Responsibilities

• Handle a high volume of phone calls, manage the physical waiting room, and keep patient flow moving smoothly.
• Handle administrative duties (like insurance and billing) and direct clinical support (like queueing up prescriptions and occasionally assisting with urine drug screens).
• Act as the face of MATClinics. Greet patients warmly, assist with intake paperwork, scan IDs/insurance cards, and ensure accurate demographic records.
• Verify insurance eligibility, explain financial responsibilities, and accurately process patient copays and payments.
• Assist the medical team by accurately entering electronic prescriptions into the EHR pending queue for provider review and release.
• Answer inbound calls with a high level of customer service, triage patient inquiries, and manage the digital appointment book.
• Coordinate patient flow between offices, generate resource and referral lists for patients under provider direction, and connect individuals to vital support services.
• Maintain an all-hands-on-deck mentality. This includes assisting the clinical team with collecting urine samples in high-volume offices, responding to critical email updates, and performing daily light cleaning to keep administrative and clinical spaces sanitary and professional.

Benefits

• Competitive Pay
• 401(k) with a 4% Safe Harbor match.
• Health insurance plans for individuals and families.
• Voluntary Short-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) insurance.
• Personal Leave
• Sick and Safe Leave
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED