Medical Receptionist II
UnitedHealth Group•Medford, MA
•$18 - $32•Onsite
About The Position
Positions in this function perform advanced Practice Support Assistant II duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles administrative tasks, which vary by department. Schedule: Monday – Friday, 8:30am – 5pm Location: 26 City Hall Mall Medford, MA 02155
Requirements
- High School Diploma/GED
- 1+ years of customer service or healthcare experience
Nice To Haves
- Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
- Proven solid problem solving and complex patient management skills
Responsibilities
- Manage complex scheduling tasks, including appointment booking and patient outreach
- Ensure accurate data collection and reporting, handle follow-up activities and referral tracking
- Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
- Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
- Complete and process forms, prior authorizations, prescription renewals, and other documentation
- Collaborate with supervisors on coverage and workflow
- Participate in quality improvement initiatives and special projects
- Serve as a role model and mentor for support staff; assist with onboarding and training
Benefits
- Paid Time Off
- 8 Paid Holidays
- Medical Plan options
- Health Spending Account
- Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability
- Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
