Medical Receptionist II

Baptist Health Care•Pensacola, FL

1d•Onsite

About The Position

The Medical Receptionist greets and registers incoming patients in the practice management system, and collects/data enters demographic and insurance information with a high degree of accuracy. This position confirms and schedules appointments, collects copayments, and verifies insurance. This position explains financial requirements to the patients or responsible parties and enters payments into the practice management system. This position receives incoming telephone calls in a prompt, courteous, and professional manner.

Requirements

High degree of accuracy in collecting/data entering demographic and insurance information.
Ability to confirm and schedule appointments.
Ability to collect copayments.
Ability to verify insurance.
Ability to explain financial requirements to patients or responsible parties.
Ability to enter payments into the practice management system.
Ability to receive incoming telephone calls in a prompt, courteous, and professional manner.
Ability to greet visitors or patients and direct them appropriately.
Ability to maintain patient information in the patient record.
Ability to verify health insurance eligibility.
Ability to understand copays, co-insurance and deductibles.
Ability to reconcile daily charges and payments with high degree of accuracy.
Ability to schedule patients properly and remind them of appointments.
Ability to coordinate and schedule appointments.
Ability to manage appointment reminders and online appointment requests timely.
Ability to follow up with patients who “no-show” to reschedule appointments.
Ability to operate a variety of office equipment effectively.
Ability to assist in other duties as assigned.
Ability to remain on campus immediately before, during, and after severe weather and/or disasters.

Responsibilities

Greets visitors or patients and directs them as appropriate using the mission, vision and values of Baptist Health Care.
Enters all patient demographics into the practice management system and continually maintains patient information in the patient record.
Verifies health insurance eligibility and understands copays, co-insurance and deductibles.
Responsible for explaining financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance) as required.
Reconciles daily charges and payments with high degree of accuracy.
Accountable for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments.
Responsible for duties including but not limited to the following: coordinates and schedules appointments, ensures appointment reminders and online appointment requests are managed timely, and follows up with patients who “no-show” to reschedule appointment.
Receives and routes incoming telephone calls in a prompt, courteous, and professional manner
Operates a variety of office equipment effectively.
Assist in other duties as assigned to support the operational needs of the department and organization.
May be required to remain on campus immediately before, during, and after severe weather and/or disasters.