Medical Receptionist I - Urgent Care Airport - PRN
About The Position
The Medical Receptionist I greets and registers incoming patients in the practice management system and accurately collects and enters demographic and insurance information. The role confirms and schedules appointments, collects copayments, verifies insurance, explains financial requirements, and enters payments. It also handles incoming calls promptly and professionally. Depending on the needs of the practice, the receptionist may process and follow up on provider-generated referrals, request and document service authorizations, verify benefits, communicate authorization status to medical staff, and schedule referral appointments for tests, procedures, and follow-up. The Urgent Care location is open seven days a week, 365 days a year, from 7 a.m. to 7 p.m. This is a PRN, as-needed position requiring some weekend and holiday work.
Requirements
- High school diploma or equivalent.
- Good verbal and written communication skills.
- Ability to organize work, make assignments, and achieve goals and objectives.
- Ability to prioritize work.
- Confidence and skill using computers and related software applications.
- Ability to make recommendations and handle complaints and requests professionally and calmly.
- Ability to provide excellent customer service.
Responsibilities
- Greet visitors and patients and direct them appropriately in accordance with Baptist Health Care’s mission, vision, and values.
- Enter patient demographics into the practice management system and maintain patient information in the record.
- Schedule and manage appointments, send reminders, handle online appointment requests in a timely manner, and follow up with patients who miss appointments to reschedule.
- Receive and route incoming telephone calls promptly, courteously, and professionally.
- Operate a variety of office equipment effectively.
- Verify health insurance eligibility and understand applicable copayments, coinsurance, and deductibles.
- Explain financial requirements to patients or responsible parties and collect applicable patient financial portions.
- Reconcile daily charges and payments accurately, as applicable.
- Coordinate and document patient referral information, as applicable.
- Obtain prior authorizations for procedures, as applicable.
- Work with Baptist Medical Group representatives, insurance companies, patients, and family members.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
