Medical Receptionist I - Urgent Care Airport - PRN

Baptist Health Care•Pensacola, FL

About The Position

The Medical Receptionist I greets and registers incoming patients in the practice management system and accurately collects and enters demographic and insurance information. The role confirms and schedules appointments, collects copayments, verifies insurance, explains financial requirements to patients or responsible parties, and enters payments into the practice management system. It also receives incoming telephone calls promptly and professionally. Depending on the needs of the practice, the position may process and follow up on provider-generated referrals, request and document authorizations, verify benefits, communicate authorization status to medical staff, and schedule referral appointments for tests, procedures, and follow-up. This is a PRN (as-needed) position at Urgent Care Airport. The urgent care facility is open seven days a week, 365 days a year, from 7:00 a.m. to 7:00 p.m. The position requires working some weekends and holidays. Baptist Health Care is a not-for-profit health care system serving northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and a primary and specialty care provider network. It has more than 4,000 team members. Baptist Health Care is an Equal Opportunity Employer; certain positions may require a Level 2 background check through AHCA.

Requirements

High school diploma or equivalent.
Good verbal and written communication skills.
Skill in organizing work, making assignments, and achieving goals and objectives.
Ability to prioritize work.
Confidence and skill using computers and related software applications.
Ability to make recommendations and handle complaints and requests professionally and calmly.
Ability to provide excellent customer service.
Ability to work some weekends and holidays.

Responsibilities

Greet visitors or patients and direct them appropriately in accordance with Baptist Health Care’s mission, vision, and values.
Enter patient demographics into the practice management system and maintain patient information in the patient record.
Coordinate and schedule appointments, manage appointment reminders and online appointment requests in a timely manner, and follow up with patients who miss appointments to reschedule.
Receive and route incoming telephone calls promptly, courteously, and professionally.
Operate a variety of office equipment effectively.
Verify health insurance eligibility and understand applicable copayments, coinsurance, and deductibles.
Explain financial requirements to patients or responsible parties and collect applicable patient financial portions, including copayments and coinsurance.
Reconcile daily charges and payments accurately, as applicable.
Coordinate and document patient referral information, as applicable.
Obtain prior authorizations for procedures, as applicable.
Work closely with Baptist Medical Group representatives, insurance companies, patients, and family members.
May process and follow up on referrals generated by providers, initiate authorization requests, verify benefits, document authorizations, communicate authorization status to medical staff, and schedule referral appointments for tests, procedures, and follow-up.