Medical Receptionist I - UMC OBGYN Associates - 530290
About The Position
The Medical Receptionist I supports a friendly, welcoming, and well-organized clinical office at UMC OBGYN Associates. The position receives, screens, handles, and distributes incoming calls; greets and schedules patients; collects payments; and helps ensure patient flow is managed effectively and on time. The role delivers customer service in person and by telephone and facilitates patient flow through UMC facilities. Additional duties include screening and updating intake and demographic information, managing checkout, coordinating future appointments and referrals, posting and reconciling daily patient payments, verifying that insurance information in the electronic patient record is current and accurate, and ensuring paperwork is scanned into the medical record or routed appropriately. The position is located at DCH Medical Regional Medical Center. The normal schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening or weekend hours as needed.
Requirements
- High school diploma or GED.
- Efficient and accurate computer and data-entry skills.
- Ability to accept payments, make change, and balance end-of-day processes.
- Excellent communication, public relations, customer service, and telephone etiquette skills.
- Ability to multitask and handle incoming calls and patients simultaneously.
- Ability to exemplify the organization's core values and mission.
- Ability to exercise discretion, diplomacy, and tact in interactions with patients and staff.
- Ability to learn and consistently deliver patient-centered, high-quality, customer-friendly service.
- Understanding of the need to protect confidential health information and follow HIPAA regulations at all times.
- Punctuality and reliability.
Nice To Haves
- One year of general office or customer service experience in a medical office or clinical environment.
Responsibilities
- Receive, screen, handle, and distribute incoming calls.
- Greet and schedule patients and visitors.
- Deliver customer service by telephone and in person.
- Facilitate patient flow through UMC facilities and help ensure it is handled effectively and promptly.
- Screen and update patient intake and demographic information.
- Collect patient payments and copays and perform cashier functions.
- Manage the checkout process and coordinate future appointments and referrals.
- Post and reconcile daily patient payments.
- Ensure insurance information is current and accurate in the electronic patient record.
- Ensure patient paperwork is scanned to the medical record or routed appropriately.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
