Medical Receptionist I - UMC OBGYN Associates - 530290
About The Position
The Medical Receptionist I supports the UMC OBGYN Associates clinical office by handling incoming calls, scheduling and greeting patients, collecting payments, and helping ensure patient flow is timely and effective. The role provides customer service in person and by telephone, welcomes patients and visitors, and facilitates patient flow through UMC facilities. It screens and updates intake and demographic information, collects patient payments and copays, manages checkout, coordinates future appointments and referrals, and posts and reconciles daily patient payments. The receptionist also verifies that insurance information is current and accurate in the electronic patient record and ensures paperwork is scanned into the medical record or routed appropriately. The position is located at DCH Medical Regional Medical Center.
Requirements
- High school diploma or GED.
- Efficient and accurate computer and data-entry skills.
- Ability to accept payments, make change, and balance end-of-day processes.
- Excellent communication, public relations, customer service, and telephone etiquette skills.
- Ability to multitask and handle incoming calls and patients simultaneously.
- Ability to exemplify the organization's core values and mission.
- Ability to use discretion, diplomacy, and tact in interactions with patients and staff.
- Ability to learn and consistently deliver patient-centered, high-quality, customer-friendly service.
- Understanding of the need to protect confidential health information and follow HIPAA regulations at all times.
- Punctuality and reliability.
- Successful completion of the pre-employment background investigation and review of information obtained from social media and other internet sources; any prior conviction or negative behavioral red flags will receive individualized review.
Nice To Haves
- One year of general office or customer service experience in a medical office or clinical environment.
Responsibilities
- Receive, screen, handle, and distribute incoming calls.
- Schedule and greet patients and visitors.
- Provide friendly, customer-focused service in person and by telephone.
- Facilitate timely patient flow through UMC facilities.
- Screen and update patient intake and demographic information.
- Collect patient payments and copays, and perform cashier functions.
- Manage the patient checkout process.
- Coordinate future appointment scheduling and referrals.
- Post and reconcile daily patient payments.
- Ensure insurance information is current and accurate in the electronic patient record.
- Ensure patient paperwork is scanned to the medical record or routed appropriately.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
