Medical Receptionist — Front Desk (Part-Time)
About The Position
Chapel Hill Pediatrics and Adolescents is a busy pediatric practice serving families in Chapel Hill, NC. We foster a "more than medicine" approach with our families — our goal is to give exceptional care while providing a caring environment. We're looking for a warm, organized Medical Receptionist to join our front desk team on a part-time basis (Mon / Wed / Fri, 9:00 AM – 6:00 PM). This is a fast-paced, high-volume role — our practice sees an average of 480 patients a day — supporting a pediatric and adolescent patient population. You'll be the first friendly face our families see and a key part of keeping our front office running smoothly. We use Veradigm (Allscripts) and Phreesia for scheduling and records. This is a part-time position with a fixed schedule as listed above. We're looking for candidates specifically seeking part-time hours — this role is not intended to lead to full-time employment.
Requirements
- Prior customer service experience
- Friendly, patient, calm, and compassionate demeanor
- Strong attention to detail
- Ability to work well in a team environment
Nice To Haves
- Bilingual (Spanish speaking)
- Experience with Veradigm (Allscripts)
- Experience in a pediatric practice
- Experience as the initial point of contact for a high volume of patients
Responsibilities
- Welcome patients and families with a friendly, compassionate demeanor and monitor the lobby to keep wait times in check
- Manage appointment scheduling by phone, in person, EHR, and online requests, coordinating with the physician's scheduler
- Make reminder calls for unconfirmed, pre-scheduled appointments
- Process patient check-in and check-out, verifying and updating information and ensuring required forms are complete
- Answer phone calls promptly and professionally, providing information and routing calls as needed
- Maintain accurate, HIPAA-compliant patient records in the practice management and EMR systems
- Verify insurance coverage and inform patients of co-pays, out-of-pocket costs, or balances due
- Process payments, issue receipts, and handle billing inquiries
- Serve as a liaison between patients, families, and medical staff
- Support general office needs — filing, faxing, scanning to the EHR, mail, and supply tracking
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
