Medical Receptionist / Front Desk (Leander) - Texas Orthopedics (2515)

Ortholonestar•Leander, TX

1d•Onsite

About The Position

Texas Orthopedics, a division of OrthoLoneStar, is seeking a Medical Receptionist / Front Desk professional for their Leander location. Since 1986, Texas Orthopedics has been a trusted provider of musculoskeletal care in Central Texas, offering orthopedic, rheumatologic, and physical therapy services. As part of OrthoLoneStar, the largest independent orthopedic practice in Texas, the company is committed to delivering exceptional patient experiences and fostering a supportive work environment that encourages collaboration, professional growth, and work-life balance. They prioritize efficiency, innovation, and comfort in their clinics, ensuring a positive experience for both patients and staff.

Requirements

High School diploma
Previous experience in a medical office setting
Computer experience
Fluent in Spanish (required)
Knowledge of medical and insurance terminology
Attention to detail
Ability to multitask between multiple applications
Ability to effectively communicate both orally and written
Ability to work in a fast-paced environment

Responsibilities

Perform all responsibilities of the reception area, including checking in and checking out patients.
Schedule new and follow-up appointments.
Verify insurance benefits and collect payments due at the time of service.
Answer telephones, schedule appointments, and redirect calls to appropriate departments.
Confirm appointments in advance and reach out to patients when necessary.
Prepare schedules for the clinic and identify any issues prior to visits.
Greet patients, check them in, and assist them in completing necessary intake forms.
Confirm, capture, and correct any changes in patient demographics and insurance.
Verify insurance and obtain benefits, identifying remaining deductible amounts and/or copays to collect.
Collect patient payments according to their benefits and as noted within the EHR and other applicable software.
Collect and scan patient’s insurance card and photo ID.
Mail no-show letters daily.
Review daily superbills for completion from the clinic team, making necessary edits to collect proper time-of-service payment due at check-out.
Balance payments received and prepare the deposit daily.
Complete all scheduling tasks, messages, requests, referrals, and faxes.
Return voicemails and make attempts to contact patients who have left voicemails.
Provide EOB to patients and explain balances as needed.
Fax DWC forms to proper recipients.
Collate, sort, and identify medical information for scanning/queuing into the EMR system.
Sort faxes, assist with fax failures, and distribute them to appropriate departments.
Assist with Release of Information requests.
Perform other duties as assigned.