Medical Receptionist 1

Allied Digestive Health•Union, NJ

4d•Onsite

About The Position

The Medical Receptionist 1 serves as the first point of contact for patients and visitors within a healthcare facility, playing a critical role in ensuring a welcoming and efficient patient experience. This position is responsible for managing patient check-ins, scheduling appointments, and maintaining accurate patient records, which directly supports the smooth operation of medical services. The role requires effective communication with patients, healthcare providers, and administrative staff to facilitate seamless coordination of care. Attention to detail and confidentiality are paramount, as the receptionist handles sensitive patient information in compliance with healthcare regulations. Ultimately, the Medical Receptionist 1 contributes to the overall quality of patient care by providing professional, courteous, and organized front-desk support in a fast-paced healthcare environment.

Requirements

High school diploma or equivalent.
Basic proficiency with computer systems and electronic health record (EHR) software.
Strong communication and interpersonal skills.
Ability to maintain patient confidentiality and adhere to HIPAA regulations.

Nice To Haves

Previous experience in a medical office or healthcare setting.
Certification as a Medical Receptionist or Medical Administrative Assistant.
Experience with specific EHR platforms such as Epic, Cerner, or Meditech.
Bilingual abilities, particularly in Spanish or other commonly spoken languages in the United States.
Knowledge of medical terminology and healthcare billing procedures.
Demonstrated ability to handle multiple tasks efficiently in a fast-paced environment.

Responsibilities

Greet and assist patients and visitors promptly and courteously upon arrival.
Manage patient appointment scheduling, cancellations, and rescheduling using electronic health record (EHR) systems.
Verify patient insurance information and collect co-payments or fees as required.
Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations.
Answer incoming phone calls, respond to inquiries, and direct calls to appropriate medical staff or departments.
Coordinate patient flow by notifying medical staff of patient arrivals and managing waiting room logistics.
Assist with administrative tasks such as filing, faxing, and data entry to support clinical and office operations.
Handle patient check-out processes, including scheduling follow-up appointments and providing necessary documentation.