Medical Reception Supervisor - Plastic & Reconstructive Surgery Arbor Park

Trinity Health•Winter Park, FL

2d•Onsite

About The Position

Trinity Health IHA Medical Group is looking for a Medical Reception Supervisor to join their team. This role is responsible for overseeing the Medical Records and Medical Reception staff and other specified areas of the office in collaboration with office leadership and the Practice Manager. The supervisor will be accountable for efficient patient/workflow, customer satisfaction, staff satisfaction, productivity, and the achievement of operational goals as defined by practice leadership.

Requirements

High School graduate or equivalent with applicable college coursework or seminars in management and supervision.
Minimum of 3 years’ experience working in a medical office, with reception or cross-trained medical assisting duties required.
Prior supervisory experience strongly preferred.

Nice To Haves

Associate’s or Bachelor’s degree in relevant field (Management, Healthcare Administration, etc.)

Responsibilities

Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer-responsive procedures and operations.
Ensures efficient and effective scheduling for the medical records and medical reception staff and maintains Time & Attendance program; coordinating timekeeping and time-off requests.
Fills in as medical receptionist when needed.
Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develop clinical protocols as needed to ensure compliance with federal regulations.
Manages clerical audits, internal and external, for the office.
Assists in the development and oversight of the office budget.