Medical Practice Representative III - OB/GYN

University of Maryland Faculty Physicians•Baltimore, MD

About The Position

Responsible for managing all requests for Family and Medical Leave, Short-Term Disability, and other medical certification documentation for all OB/GYN ambulatory sites. Provide front desk coverage as needed and function as front desk float across ambulatory sites to support operation and patient care needed; other duties as assigned. ESSENTIAL FUNCTIONS Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices. Serves as lead worker and trainer for junior level staff. Exhibits advanced level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities. Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module. Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered. Maintains Registration Certification to include entering accurate information in the GE Practice Management System and exhibiting a high level of understanding payer categories and Registration FSCs. Schedules patients for evaluations, re-evaluations and treatment. Accepts referrals from social workers, discharge planners, physicians and physicians’ offices.

Requirements

High school diploma or general education degree (GED)
Three to five years medical office experience
Current knowledge of payer requirements for referrals and pre-authorization
Experience in front and back office operations
Knowledge of billing and coding for medical services
Strong customer service skills
PC proficiency

Responsibilities

Managing all requests for Family and Medical Leave, Short-Term Disability, and other medical certification documentation for all OB/GYN ambulatory sites.
Provide front desk coverage as needed and function as front desk float across ambulatory sites to support operation and patient care needed.
Serves as lead worker and trainer for junior level staff.
Exhibits advanced level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities.
Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module.
Maintains Registration Certification to include entering accurate information in the GE Practice Management System and exhibiting a high level of understanding payer categories and Registration FSCs.
Schedules patients for evaluations, re-evaluations and treatment.
Accepts referrals from social workers, discharge planners, physicians and physicians’ offices.