Medical Practice Representative II-OB/GYN

University of Maryland Faculty Physicians•Baltimore, MD

3d•Onsite

About The Position

This role is responsible for managing provider schedules, scheduling appointments accurately, and communicating patient responsibilities. It involves greeting visitors, answering phones, collecting co-payments, and maintaining registration accuracy. The position requires a strong understanding of the revenue cycle, including obtaining and verifying patient demographic and insurance information, and posting payments efficiently.

Requirements

H.S. diploma or equivalent (GED)
2-3 years related medical office experience
General understanding of basic accounting principles
PC proficiency
Strong customer service skills
Accurate data entry skills

Nice To Haves

Knowledge of IDX or similar billing system
Knowledge of medical terminology

Responsibilities

Scheduling appointments
Completing demographic and insurance registration
Maintaining registration accuracy
Greeting visitors, patients, and staff promptly
Answering phone calls in a friendly, courteous, and professional manner
Collecting co-payments from patients
Managing provider schedules and scheduling appointments accurately and effectively
Communicating patient responsibilities (obtaining a referral, bringing a copay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities
Collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module
Obtaining and verifying patient demographic and insurance information
Scheduling patients for evaluations, re-evaluations and treatment
Accepting referrals from social workers, discharge planners, physicians and physicians’ offices
Obtaining and inputting all pre-authorization insurance and pertinent demographic information using IDX scheduling system