Medical Practice Representative I - Surgery

University of Maryland Faculty Physicians•Baltimore, MD

About The Position

Various receptionist and clerical duties in a clinical practice including answering phones, greeting patients, and limited scheduling, checking in/checking out duties with or without insurance registration or charge entry; and other duties as assigned. ESSENTIAL FUNCTIONS Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices. Exhibits entry level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities. Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Module. Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered. Maintains Registration Certification to include entering accurate information in the GE Practice Management System and exhibiting a high level of understanding payer categories and Registration FSCs. Schedules patients for evaluations, re-evaluations and treatment. Accepts referrals from social workers, discharge planners, physicians and physicians’ offices. Obtains and inputs all pre-authorization insurance and pertinent demographic information. Information is input into the IDX scheduling system.

Requirements

Entry level computer skills
Strong customer service
Accurate data entry skills

Nice To Haves

High school diploma or general education degree (GED) preferred
One year related office or customer service experience

Responsibilities

Answering phones
Greeting patients
Limited scheduling
Checking in/checking out duties with or without insurance registration or charge entry
Managing provider schedules and scheduling appointments accurately and effectively
Communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in)
Collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Module
Obtaining/verifying patient demographic and insurance information
Entering accurate information in the GE Practice Management System
Scheduling patients for evaluations, re-evaluations and treatment
Accepting referrals from social workers, discharge planners, physicians and physicians’ offices
Obtaining and inputting all pre-authorization insurance and pertinent demographic information
Inputting information into the IDX scheduling system