Practice Coordinator Surgery

Advocate Health and Hospitals Corporation•High Point, NC

20h•Onsite

About The Position

The Practice Coordinator Surgery works closely with the Practice Manager to direct, coordinate, and administer policies, procedures, and programs for the practice setting. This role supports the Practice Manager in managing day-to-day operations and procedures to deliver cost-effective healthcare services. The coordinator establishes work schedules, assigns tasks, and allocates resources to ensure efficient patient care and satisfaction. They also assist in resolving patient complaints, coordinate human resources functions, and provide input for staff performance appraisals. Additionally, this role involves managing budgetary activities, participating in marketing and business development, ensuring adherence to legal and regulatory requirements, and serving as a liaison with various stakeholders. The Practice Coordinator also handles building maintenance issues and ensures compliance with corporate values and policies. They participate in team meetings and continuous quality improvement activities.

Requirements

Associate's degree with healthcare or business management experience preferred; or, an equivalent combination of education and experience.
Excellent communication and interpersonal skills
Ability to work independently
Knowledge of computer systems and applications- Word, Excel, Power Point, Outlook, practice management systems, electronic health records
Excellent problem solving skills
Excellent decision-making skills
People management skills
Teamwork
Knowledge of organizational policies, procedures and protocols

Responsibilities

Works closely with Practice Manager on the direction, coordination and administration of policies, procedures and programs for the practice setting.
Delivers cost-effective health care services by supporting the practice manager in managing day-to-day operations and procedures in accordance with priorities established by the Practice Manager and/or Associate Director of Practice Operations.
Establishes work schedules, task assignments, and allocation of manpower, space and equipment to ensure effective and efficient patient care and promote conformance with practice service commitments.
Satisfies treatment and service requirements by following clinical guidelines, facilitating collaboration between clinical and administrative staff at the practice site, to continuously improve patient satisfaction.
Assists practice manager to ensure the resolution of and/or handles patient complaints or problems regarding charges, patient care, customer service and other related issues.
Coordinates various human resources functions at the practice site, in cooperation with practice manager, including: administrative supervision of practice staff and coordinating vacation schedules.
Provides input to the practice manager, for performance appraisals; need for coaching and/or counseling, and/or termination of the employment relationship.
Works with Practice Manager and/or Associate Director of Practice Operations to manage budgetary activities as determined by the levels of authority.
Participates in marketing and business development activities to promote awareness of practice services to the community.
Ensures adherence to legal and regulatory requirements (OSHA, CLIA, HIPAA, and Coding) as well as supporting various quality initiatives.
In coordination with the practice manager, serves as liaison with all levels of administration, providers and outside organizations to coordinate practice business, accomplish directives and facilitate problem resolution.
In coordination with the practice manager, makes appropriate calls regarding building maintenance issues, maintains building Safety Plan in the event of fire, power failure, inclement weather conditions and maintains related records.
Assures conformity by all employees and resources to the Company corporate values, policies, procedures, business ethics, and practices.
Performs other related duties incidental to the work described herein.
Participates in regular team meetings and continuous quality improvement activities.

Benefits

Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program