Medical Practice Manager

Kinston Community Health•Kinston, NC

About The Position

Kinston Community Health Center (KCHC) is seeking an experienced and mission-driven Medical Practice Manager to lead the daily clinical and administrative operations of our OB and Family Medicine practices. This role is ideal for a healthcare leader with strong operational insight, people-management skills, and a commitment to delivering high-quality, patient-centered care in a Federally Qualified Health Center (FQHC) setting. The Medical Practice Manager plays a key leadership role in optimizing workflows, supervising multidisciplinary teams, monitoring performance metrics, and ensuring regulatory and operational compliance. Through collaboration with providers, clinical leadership, quality, finance, and access teams, this position directly supports KCHC’s mission by enhancing the patient experience, improving care delivery, and driving operational excellence. The Medical Practice Manager is responsible for overseeing the daily clinical and administrative operations of the OB and Family Medicine practices to ensure efficient workflows, high-quality patient care, regulatory compliance, and an exceptional patient experience. This role provides direct leadership and supervision to clinical and support staff, including providers, nurses, medical assistants, and administrative personnel, while monitoring performance metrics, optimizing scheduling and patient flow, and implementing process improvements. The Medical Practice Manager collaborates closely with clinical leadership, quality, finance, and access teams to support quality initiatives, manage resources and budgets, ensure accurate documentation and billing practices, and maintain compliance with applicable federal and state regulations. Through effective leadership, accountability, and collaboration, this position supports Kinston Community Health Center’s mission, operational excellence, and commitment to patient-centered care.

Requirements

Associate Degree in Nursing (ADN), Bachelor of Science in Nursing (BSN), OR Masters of Science in Nursing (MSN) preferred
Current, unrestricted Registered Nurse (RN) license in the State of North Carolina preferred
Current BLS certification with the ability to effectively perform CPR in emergency situations, or ability to obtain within 3 months of employment
3-5 years of related experience preferable in a FQHC clinical setting to include a minimum of 3 years in a supervisory capacity.
Strong organizational, analytical, and leadership abilities.
Knowledge of EHR and health management systems.
Skilled in process improvement, scheduling optimization, and performance metrics.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office Suite.

Nice To Haves

Skilled in managing budgets and resource allocation a plus.

Responsibilities

Oversee daily operations to ensure efficient patient flow and high-quality care.
Ensure compliance with regulatory requirements, quality standards, and organizational policies and procedures.
Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement strategies to enhance performance.
Work with other clinical and access leadership to align goals for improved patient outcomes.
Implement policies and procedures to enhance operational efficiency and patient care.
Take ownership of department successes and challenges, prioritizing organizational results.
Oversee inventory management and ordering of supplies.
Supervise and provide leadership to clinical and administrative staff, including providers, nurses, medical assistants, and other support personnel.
Develop and maintain Patient Care Teams.
Foster a culture of teamwork, collaboration, communication, and continuous improvement, providing coaching, feedback, and professional development opportunities for staff.
Actively listen to staff ideas, valuing diverse opinions and respecting all staff.
Communicate clear expectations to staff.
Educate staff on vaccine protocols and guidelines, including cold chain management and documentation requirements.
Engage in healthy conflict and encourage open communication.
Conduct regular staff meetings, performance evaluations, and training sessions to ensure alignment with organizational goals and standards of care.
Promote a patient-centered approach to care delivery, emphasizing compassion, respect, and cultural sensitivity.
Monitor patient satisfaction surveys and feedback mechanisms to identify opportunities for improvement and address patient concerns or grievances.
Implement initiatives to enhance the patient experience, streamline processes, and reduce wait times.
Collaborate with the finance department to develop and manage budgets, monitor expenses, and optimize revenue generation.
Ensure accurate coding, documentation, and billing practices to maximize reimbursement and minimize denials.
Identify opportunities for revenue growth and cost containment while maintaining high-quality care delivery.
Work closely with the Director of Quality to assist in implementing quality assurance programs and initiatives to maintain high standards of clinical care and patient safety.
Ensure compliance with regulatory requirements (ex. OSHA, HIPAA, PCMH), accreditation standards, and quality improvement initiatives.
Conduct regular audits and assessments to monitor compliance with clinical protocols, documentation standards, and performance measures.
Collaborate on strategic planning and decision-making with management and other clinical leaders.

Benefits

Competitive salary commensurate with experience
Comprehensive benefits package, including medical, dental, vision, life insurance, and retirement
Generous paid time off and paid holidays
A collaborative, mission-driven work environment focused on quality care, accountability, and community impact
Opportunities to lead, influence practice operations, and contribute to continuous improvement initiatives

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