Medical Practice Manager – ENT/Allergy (West Chester, PA)

Urrly•West Chester, PA

6d•$90,000 - $115,000•Onsite

About The Position

This role is for an experienced Medical Practice Manager ready to lead busy on-site ENT/allergy specialty practices across Glen Mills, Chester, and Media, PA. The manager will oversee a team of 37 people and 7 physicians, based in the West Chester area, with regular coverage of all three offices. The position involves owning the daily operating rhythm, financial performance, and process improvements of the practices, supported by a growing physician-led specialty-care platform. This is not a first-time management role; the ideal candidate has prior medical practice leadership experience and is ready to take on broader business ownership, partner effectively with physicians, and enhance the operating model for both clinical and clerical teams. The manager will report to a Group Practice Manager and collaborate closely with practice physicians and operational leadership in an active, patient-centered, and fast-moving environment. The role requires balancing urgent daily needs with long-term improvements in workflows, staffing, financial performance, compliance, patient experience, and team communication.

Requirements

Already managed a medical practice and ready for the next step in scope and ownership.
5+ years of healthcare management or progressive healthcare leadership experience, ideally in a physician practice or ambulatory specialty setting.
Understanding of the financial side of practice management, including labor, supplies, volume, staffing, scheduling, and expense control.
Strong grasp of practice operations, patient flow, revenue cycle partnership, compliance expectations, and provider support.
Comfortable leading through busy, chaotic days without losing sight of the bigger operational priorities.
Ability to manage multiple priorities and projects while still staying close to daily office operations.
Experience improving practice processes, not just maintaining what already exists.
Ability to build credibility with physicians, clinical staff, clerical staff, and senior operational leaders.
Hands-on, accountable, collaborative, and able to create order without needing a fully built playbook.
Applicants must be authorized to work in the United States; sponsorship is not available.

Nice To Haves

Prior leadership experience in an ENT, allergy, audiology, or other specialty medical practice.
Experience supporting a practice with multiple physicians and a sizable team.
Background improving collaboration between front-office and clinical teams.
Experience using practice data to guide staffing, scheduling, expense, access, and workflow decisions.
Familiarity with EHR and practice management software.
A bachelor’s degree in healthcare administration, business administration, or a related field is preferred, but not required.

Responsibilities

Lead day-to-day operations for a 37-person ENT/allergy specialty practice across Glen Mills, Chester, and Media, including physicians and team members across clinical and clerical functions.
Keep the practice running smoothly through busy clinic days, competing priorities, staffing needs, patient-flow challenges, and physician requests.
Maintain strong operating discipline across scheduling, coverage, office workflows, supplies, communication, service expectations, and practice policies.
Identify operational bottlenecks and implement practical improvements that make the practice more consistent, efficient, and collaborative.
Develop, reinforce, and improve standardized procedures so the practice operates with clarity and consistency.
Own the financial operating picture of the practice, not simply react to direction from others.
Evaluate labor, supplies, volume, staffing patterns, overtime, scheduling, and spending to support financial success.
Use data, reports, and performance metrics to spot trends, make recommendations, and take action that improves practice performance.
Balance patient access, physician productivity, team capacity, and cost management in daily decisions.
Partner with revenue cycle, billing, and operational leaders to support strong financial processes and follow-through.
Lead and support a multidisciplinary team through clear expectations, accountability, coaching, training, and follow-through.
Recruit, onboard, develop, and supervise practice staff across front-office, clerical, clinical, and provider-support functions.
Build stronger collaboration between clerical and clinical staff, especially where handoffs, communication, or process gaps create friction.
Navigate interpersonal dynamics with professionalism, good judgment, and the ability to bring people toward a shared solution.
Help the practice operate as one team while recognizing the distinct needs of front-office, clinical, and physician stakeholders.
Work effectively with experienced physicians, including strong personalities and high expectations.
Serve as a trusted operational partner who can listen, problem-solve, communicate clearly, and follow through.
Translate physician and team feedback into practical operational improvements while maintaining standards and accountability.
Keep patient experience, access, and service quality at the center of operational decisions.
Address patient feedback and concerns with professionalism and a practical problem-solving mindset.
Support compliance with healthcare regulations and standards, including HIPAA, OSHA, safety protocols, and internal policies.
Use EHR and practice management systems to support scheduling, workflows, reporting, and operational visibility.
Coordinate with compliance, billing, revenue cycle, and other support teams to keep practice operations aligned.

Benefits

Base salary range: $90,000–$115,000
Annual performance bonus opportunity: up to 5% of base, contingent on the practice meeting budget
Full-time, typical business hours
No weekends or holidays expected
On-site work model
Based in the West Chester, PA area; regular on-site coverage of Glen Mills, Chester, and Media, PA
Regular local travel among Glen Mills, Chester, and Media, PA for site coverage, plus training, education, or meetings
Joining a growing specialty-care organization that is building stronger operating systems while preserving the local identity and physician leadership that make individual practices successful.
Balance of local ownership, visible impact, and broader organizational support.
Meaningful next step for those energized by leading teams, improving workflows, partnering with physicians, supporting a strong patient experience, and owning the business performance of a busy medical practice.
Equal opportunity employer committed to a compassionate, collaborative, and inclusive workplace.
Reasonable accommodations are available during the application process.