Medical Practice Associate MEAC - NU
About The Position
The Medical Practice Associate (MPA) role is an administrative, all-encompassing position with adaptable workflows based on practice needs. This role involves greeting patients, ensuring they are seen by the provider appropriately, answering phones, and directing individuals. The MPA will coordinate provider schedules for appointments, referrals, and follow-ups. Key responsibilities include verifying insurance, collecting payments, and accurately recording them. Additionally, the MPA may obtain prior authorizations for medications, durable medical equipment, procedures, and diagnostic tests for various payers, including workers' compensation and commercial. The role may also involve coordinating surgical scheduling. The MPA will collaborate with supervisors and peers to ensure patient and customer satisfaction, aiming for a best-in-class experience. This position requires flexibility to support multiple practice locations based on staffing and operational needs, including providing coverage at any assigned location. Reliable transportation and flexibility to travel between locations are necessary.
Requirements
- High School Required
- 1-3 years 1-5 (Tier Dependent) Required
- Annual Assessment - OHS Required
- EPIC, HIPAA, OSHA, Additional as Required by Position Required
Nice To Haves
- AS Preferred
Responsibilities
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper
- Greet patients professionally both in person and on the phone
- Facilitates correspondence with customers, patients, and colleagues to ensure satisfaction and patient care
- Confirmation of provider name, appointment time, pre-visit e-forms and any screening questions.
- Works collaboratively with other staff, managers, and resources
- Schedule surgical procedures and explain patient financial responsibilities.
- Answer and redirect phone calls to the appropriate department and take down messages.
- Manage and coordinate provider schedules, referrals and follow up appointments
- Obtain prior authorizations for all medications, durable medical equipment, and diagnostic test for all workers compensation and commercial payers.
- Verify financial records and insurance, collect patient charges, and confirm patient identification upon arrival.
- Pre-authorization of patient services and procedures via insurance.
- Notify providers and support staff of patient arrivals.
- Facilitation of referral process for additional specialty procedures and/or tests.
- Creation, cancelation and reschedule of patient appointments.
- Pre-authorization of patient services and procedures via insurance. (Tier dependent)
- Coordination of surgical scheduling. (Tier dependent)
- Ability to understand and apply workflows and job aids as indicated.
- Knowledge and application of HIPAA and security laws.
- Maintain flexibility with scheduled work hours, including varying shifts between the operational hours of 8:00 AM and 6:00 PM, based on departmental needs.
- Provide cross-site coverage at other practice locations as assigned to meet operational and staffing needs
- Demonstrate accountability by accurately documenting all patient interactions, scheduling activities, referrals, authorizations, and communications within the electronic medical record.
- Monitor assigned Epic work queues, in-baskets, CRM pools, and other electronic workflows to ensure timely completion of assigned work.
- Perform additional duties and assignments as required
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
