Medical Practice Administrator

Care Synergy•Denver, CO

4d•$106,389 - $120,000•Onsite

About The Position

The Medical Practice Manager is responsible for the operational oversight and administrative management of hospice, palliative care, and PACE (Program of All-Inclusive Care for the Elderly) provider services. This role ensures the alignment of provider workflows, regulatory compliance, and quality improvement efforts while supporting efficient practice operations across interdisciplinary teams. The manager partners with senior leadership to promote access, service quality, financial performance, and staff engagement across multiple lines of care. Position is full-time and located at the Care Synergy office in Denver CO.

Requirements

Bachelor’s degree in healthcare administration or related field (master’s preferred). Experience in lieu of formal degree will be considered.
3+ years of medical practice management or healthcare operations experience; palliative, hospice, or primary care preferred.
Strong understanding of clinical workflows, compliance standards, and value-based care principles.
Excellent communication, organizational, and leadership skills.
Familiarity with EMR systems, scheduling tools, and healthcare billing/coding practices.
Valid Colorado Driver’s License and proof of automobile insurance.
Ability to lift/carry a minimum of 30 lbs.

Responsibilities

Leads day-to-day administrative operations across hospice, palliative care, and PACE programs, including scheduling, resource allocation, and workflow optimization.
Collaborates with clinical and executive leadership to set strategic goals around access, service expansion, and fiscal stewardship.
Monitors performance metrics and ensures adherence to federal, state, and accrediting body regulations (e.g., CMS, ACHC, CO State, etc.).
Supports interdisciplinary care teams that may include physicians, advanced practice providers, nurses, social workers, therapists, and chaplains.
Facilitates communication across care disciplines and ensures care delivery aligns with patient goals and regulatory standards.
Organizes and leads operational huddles, team meetings, and provider support activities to maintain a high-functioning provider environment.
Supports the implementation of quality improvement initiatives focused on patient outcomes, care coordination, and participant/patient satisfaction.
Tracks and reports key indicators such as hospitalizations, advance care planning, visit timeliness, and care continuity.
Partners with quality and compliance teams to ensure accurate documentation, coding, and survey readiness across all Affiliates.
Ensures clinical documentation is complete and supports timely, compliant billing across hospice, palliative, and PACE services.
Serves as a liaison to the billing and revenue cycle teams to resolve issues, clarifies documentation expectations, and supports clean claim submissions.
Monitors relevant billing KPIs (e.g., denial rates, documentation lag) and collaborates on improvements.
Stays informed of evolving reimbursement regulations and assists with provider education related to billable services.
Supports outreach and engagement efforts to strengthen relationships with referring providers, hospitals, and community organizations.
Helps streamline referral processes and intake coordination to ensure timely access to services.
Participates in community events and professional conferences as a representative of the organization’s clinical services.
Adheres to all organizational and departmental policies and procedures.
Demonstrates excellence in customer service, collaboration, and professionalism in all interactions.
Maintains confidentiality of all sensitive and proprietary information.
Accepts direction from leadership and works with minimal supervision; proactively seeks clarity or additional information as needed.
Participates in required meetings, trainings, and professional development activities to support ongoing learning and compliance.
Continually meets organizational standards for attendance, punctuality, and engagement.

Benefits

Employer pays over 90% of employee medical premium in some plans
Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
Healthcare Benefits are effective on the 1st of the month following 30 days of employment
Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for full-time team members
Seven Paid Holidays with an additional Floating Holiday
403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
Company-Paid Life and AD&D Insurance
Career & Logo wear
Education Reimbursement Program
Clinical Career Ladders
Certification Pay
Generous Discover-a-Star Team Member Referral Program
Team Member Service Awards
Early Wage Access
Legal and Identity Protection
Robust Leadership Development Training Programs