Medical Operations Executive Coordinator
About The Position
New Horizons is seeking a Medical Operations Executive Coordinator for our Medical Services department. This role provides executive-level administrative, operational, and compliance support to the Medical Director and serves as a key liaison among medical providers, clinical leadership, Human Resources, Revenue Cycle, Credentialing, and other administrative departments. The Medical Operations Executive Coordinator exercises independent judgment, maintains the highest level of confidentiality, manages multiple priorities, and serves as a trusted resource to the Medical Director and leadership team. This position is responsible for coordinating provider operations, supporting documentation and billing compliance, monitoring provider credentialing and regulatory requirements, coordinating staffing and scheduling activities, assisting with workforce administration, and supporting initiatives that improve operational efficiency, quality of care, regulatory compliance, and patient access to services.
Requirements
- Minimum of two (2) years of executive administrative experience required.
- Minimum of two (2)) years of Revenue Cycle & Billing Compliance experience
- Excellent organizational and project management skills.
- Strong attention to detail and accuracy.
- Outstanding verbal and written communication skills.
- Ability to prioritize multiple projects in a fast-paced environment.
- Working knowledge of healthcare operations and medical terminology.
- Knowledge of provider credentialing, CAQH, billing processes, coding concepts, and revenue cycle operations.
- Knowledge of HIPAA and healthcare privacy regulations.
- Advanced proficiency with Microsoft Office Suite, including Outlook, Word, Excel, Teams, and PowerPoint.
- Ability to prepare reports, analyze data, and maintain confidential information.
- Ability to work independently while collaborating effectively with multidisciplinary teams.
- Strong customer service, interpersonal, and relationship-building skills.
Nice To Haves
- Associate's degree in medical coding, business administration, Healthcare Administration, or related field preferred.
- Bachelor's Degree preferred.
- Three to five (3–5) years of healthcare administrative, provider operations, medical staff services, or executive support experience preferred.
- Experience working in behavioral health or hospital operations preferred.
- Experience with electronic health record systems (Credible preferred).
Responsibilities
- Provide executive-level administrative support to the Medical Director
- Prepare correspondence, presentations, reports, meeting agendas, and executive communications
- Organize confidential records, reports, and executive files.
- Serve as the primary liaison between the Medical Director, providers, leadership, and external partners.
- Coordinate provider vacation requests and maintain provider leave calendars.
- Coordinate provider schedules and physician on-call rotations.
- Assist with the implementation of operational initiatives designed to improve efficiency and patient services.
- Coordinate special projects assigned by the Medical Director.
- Assist in improving provider documentation practices to enhance billing accuracy and regulatory compliance.
- Collaborate with Revenue Cycle, Billing, and Clinical Leadership to improve coding and documentation workflows
- Assist with chart audits, quality improvement initiatives, mortality reviews, and compliance monitoring.
- Maintain provider CAQH profiles and ensure timely updates.
- Monitor provider credentialing and recredentialing requirements.
- Track provider licenses, DEA registrations, board certifications, malpractice documentation, continuing education requirements, and other regulatory credentials
- Ensure provider files remain current and compliant with organizational, state, federal, and accreditation requirements.
- Monitor attendance, timecard approvals, PTO balances, and vacation scheduling
- Work collaboratively with Human Resources regarding staffing concerns, scheduling, payroll, and provider compliance.
- Support organizational initiatives related to employee engagement, retention, and operational effectiveness
- Maintain strict confidentiality regarding patient, employee, provider, and organizational information.
- Support CARF, Joint Commission, Medicaid, Medicare, and other regulatory surveys or audits as assigned.
- Develop reports, dashboards, and operational metrics for leadership
- Perform additional duties and special projects assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
