Medical Oncology Front Desk Receptionist

United Urology Group•Towson, MD

18d•$18 - $20•Hybrid

About The Position

The Medical Oncology Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision. The role involves creating a positive and professional first impression of the practice and showing patients a "we care" attitude. Responsibilities include scheduling appointments and additional testing, ensuring all required patient paperwork is compiled, collecting co-pays and past balances, entering patient demographics and clinical information into Practice Management and EHR systems, scanning driver's licenses and insurance cards, obtaining and linking referrals, reconciling payment batches, scheduling follow-up procedures, coordinating local ASC cases, and assisting patients with the Phreesia registration system. The position also requires travel to other sites within a reasonable geographic region. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Requirements

Minimum High School Diploma or GED required.
Minimum of two (2) years of front office experience, preferably in a medical setting.
1 - 2 years of customer service.
Excellent customer service.
Attention to detail and willingness to learn.
Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
Strong communication skills, both verbal & written.
Proficient computer software and database skills.
Comfortable working in a fast-paced environment.
Very comfortable asking probing questions to patients.
Must demonstrate a caring, compassionate, and patient attitude.
Maintain HIPAA compliance.
Multitasking and proactive problem-solving.
Ability to type 40 Words Per Minute.
Subject to a pre-employment background check.

Responsibilities

Create a positive and professional first impression of the practice and show patients a “we care” attitude.
Schedule appointments and assist with scheduling any additional testing directed by the physician.
Ensure all required patient paperwork is compiled for that day’s appointments.
Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR.
Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise.
Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management.
Reconcile payment batches at the end of every day and turn them in to the Site Manager.
Schedule follow-up procedures and coordinate any local ASC cases.
Assist patients with the completion of the Phreesia registration system.
Travel to other sites within a reasonable geographic region.