Medical Office Technician (Lab), Family Medicine - North Roanoke

Carilion Clinic•Roanoke, VA

5d•$16 - $23•Onsite

About The Position

The Medical Office Technician provides day-to-day staffing in an outpatient clinic, performing clinical and administrative duties according to the practice’s needs. The role performs Healthcare Administrative Associate duties and clinical assistant responsibilities appropriate to the employee’s training, education, and competency, supporting clinical and medical staff in delivering quality care. The technician performs in-house waived and other laboratory testing based on available equipment and documented training and competency, and must be able to maintain the laboratory without supervision. Duties include collecting and preparing specimens, ensuring patient and order accuracy, reporting abnormal or critical results, maintaining laboratory equipment and quality-control records, and keeping supplies stocked. The position also assists with patient care and transport, supports staff training in basic office laboratory procedures, and maintains competency and compliance with current policies and regulatory standards.

Requirements

High school diploma or equivalent required.
Effective interpersonal, communication, and teamwork skills.
Keen attention to detail, superb dexterity, and eye-hand coordination.
Organized and self-motivated.
Must become proficient in the use of the electronic medical record, clinical and clerical office procedures, and equipment.
Obtain a federal drug screen collector credential and federal breath alcohol technician certification within six months of hire.
AHA BLS-HCP required within the first 90 days of hire.

Nice To Haves

Knowledge of clerical procedures.
Knowledge of medical terminology.

Responsibilities

Welcome and assist patients as they move throughout the clinic to create a positive experience.
Perform Healthcare Administrative Associate job duties.
Perform Clinical Assistant job duties appropriate to training, education, and competency.
Perform in-house waived and other testing based on available equipment, documented training, and competency.
Maintain the laboratory without supervision.
Obtain patient specimens using appropriate equipment and techniques.
Verify patient identification and orders for accuracy.
Review pertinent patient history associated with blood draws.
Select an appropriate blood draw site and needle gauge, prepare the site, and apply appropriate pressure after venipuncture.
Follow safety regulations and universal precautions when collecting, processing, and disposing of laboratory specimens.
Prepare samples for transport to reference laboratories, ensuring specimens are properly labeled and orders match specimens.
Report abnormal or critical results to the appropriate physician, ACP, or clinical team member.
Clean, maintain, perform quality-control checks on, and calibrate laboratory equipment as appropriate to education and training.
Report equipment malfunctions to the practice manager or designee.
Maintain required COLA and CLIA documents.
Keep the work area neat, clean, and stocked; assist with ordering, dating, and sorting laboratory supplies.
Order laboratory supplies from appropriate sources as needed.
Participate in training clinical staff, x-ray technicians, and physicians/ACPs in basic office laboratory procedures.
Assist nursing personnel with patient care and transport to and from examination rooms, the laboratory, x-ray, and the waiting area.
Maintain competency by reviewing new and revised guidelines, procedures, and policies.
Acquire and maintain knowledge of current regulatory standards and assist with conformance.