Medical Office Supervisor

Southern Ohio Medical Center•Wheelersburg, OH

2d•Onsite

About The Position

The Medical Office Supervisor reports to the Medical Office Manager and/or Family Health Center Manager. The primary job function is to assist in the management of multiple departments in the medical practice, which may include, but are not limited to office operations, nursing, laboratory, medical imaging, front desk operations, and physicians and/or advanced practice providers to ensure exceptional quality care and service offered to patients.

Requirements

High School Diploma or successful completion of an equivalent High School Exam Required
Two years of Healthcare related experience required -or- Two years of management experience required
BLS within 90 days of hire required

Nice To Haves

Associates Degree or equivalent Physician Office and/or Management experience preferred

Responsibilities

Manages the operations of the medical office and/or family health center.
Maintains a cooperative working relationship with providers to assure their needs are met.
Maintains adequate staffing levels in the department by filling vacant positions, updating vacation and float calendars and providing office coverage when coverage is not available.
Assists with filling vacant positions by conducting interviews, submitting hiring requests, and completing status changes.
Ensures medical office locations meet insurance requirements for provider and insurance credentialing.
Audits monthly KPIs and ensures performance improvement through development of action plans.
Manages Medical Staff Services office personnel.
Ensures medical staff have the resources and support needed to meet strategic goals
Oversees coordination of department orientation and training for new hires.
Arranges cross-training for team members across the department.
Creates and maintains staff schedules in UKG.
Monitors and approves employee hours in UKG to ensure proper use of PTO, overtime, etc.
Manages personnel through routine rounding, continuous performance feedback, and annual reviews.
Ensures offices are appropriately stocked by ordering supplies, monitoring usage, rotating stock, and managing supply costs.
Performs monthly audits to ensure Joint Commission and safety compliance.
Works with management team to create, update, and enforce department policies and procedures.
Performs as a liaison between hospital departments and provider offices, most often in relation to maintenance requests, IS support, and employee requirements.
Works with CIS to train staff and providers, build templates, and troubleshoot system issues.
Assists in the coordination of care for the patient in collaboration with other members of the healthcare team to meet the health care needs of the patient.
Assists with the monitoring of maintenance of the building, including parking.
Works with HIM, revenue cycle, billing and medical staff to audit and ensure appropriate charge capture and revenue collection
Holds medical staff accountable for timely documentation.
Collaborates with key stakeholders and maintains thorough documentation to promote accountability, including actively participating in the PREP process
Other duties as assigned.

Benefits

Competitive pay with quarterly market analysis
Performance-based annual increase and bonus eligibility
Up to 4% employer contributions to retirement plans (403(b) and Cash Balance Pension)
Comprehensive medical, dental, and vision coverage
Medical and dependent care flexible spending accounts
Earned Wage Access - get paid before payday
Paid Time Off bank with 3 annual sick days
Life insurance and disability coverage
Tuition and certification assistance
Club LC - discounted/free gym membership
Employee discount and payroll deduct programs
And many other benefit offerings!