Medical Office Specialist

HEALTH WEST INC•Brigham City, UT

1d•Onsite

About The Position

Assists clinics by providing complete patient care through distribution of sample medication provided by pharmaceutical companies or other agencies. Establishes and maintains inventory control of all prescription samples and over-the-counter medications as well as patient-specific medication provided by patient assistance programs. Completes appropriate forms and maintains appropriate logs or paperwork for tracking prescription samples, over-the-counter medication, and patient assistance program medications. Responsible for contacting drug companies to obtain refill and/or new prescription approvals within patient qualification guidelines. Utilizes financial information including income and insurance/Medicaid status to assist patients with qualification for drug assistance programs. Returns or receives patient phone calls during office hours or meets with patients in the office to coordinate applications or pick-up of pharmaceutical samples or patient assistance program medications. Follows all State and Federal guidelines on pharmaceutical guidelines and procedures. Coordinates representative appointments with Medical Clinic Director and providers as appropriate. Assists in inventory maintenance; works with other staff members on donation of over-the-counter medication. Maintains and stocks forms and supplies as needed. Completes and maintains an accurate schedule of all appointments and ensures the efficient patient flow in the clinic. Sets up and/or updates medical charts for patients as well as ensuring all information is correctly filed in each chart. Answers the telephone and greets patients in a professional and courteous manner and directs the inquiry as required as well as documenting calls when necessary. Interviews patients, checks pulse, temperature, blood pressure, height, and weight when necessary. Provides receptionist back-up coverage when necessary. Performs laboratory work when necessary. Acts as a translator when necessary.

Requirements

High school diploma or equivalent required.
Computer knowledge and skills required.
CNA/MA/Phlebotomy experience required.
Bilingual-Spanish required.
Understands ethics of confidentiality.
Strong organizational and communication skills.
Excellent Customer Service Skills.

Nice To Haves

One year experience in related field preferred.
Previous medical office experience preferred.
Previous computer experience or training preferred.

Responsibilities

Distribute sample medication provided by pharmaceutical companies or other agencies.
Establish and maintain inventory control of all prescription samples and over-the-counter medications, and patient-specific medication from patient assistance programs.
Complete appropriate forms and maintain logs for tracking prescription samples, over-the-counter medication, and patient assistance program medications.
Contact drug companies to obtain refill and/or new prescription approvals within patient qualification guidelines.
Utilize financial information (income, insurance/Medicaid status) to assist patients with qualification for drug assistance programs.
Return or receive patient phone calls or meet with patients to coordinate applications or pick-up of pharmaceutical samples or patient assistance program medications.
Follow all State and Federal guidelines on pharmaceutical guidelines and procedures.
Coordinate representative appointments with Medical Clinic Director and providers.
Assist in inventory maintenance and work with staff on donation of over-the-counter medication.
Maintain and stock forms and supplies.
Complete and maintain an accurate schedule of all appointments and ensure efficient patient flow.
Set up and/or update medical charts for patients and ensure correct filing of information.
Answer the telephone, greet patients professionally and courteously, direct inquiries, and document calls when necessary.
Interview patients, check pulse, temperature, blood pressure, height, and weight when necessary.
Provide receptionist back-up coverage.
Perform laboratory work when necessary.
Act as a translator when necessary.