About The Position

The Per Diem Medical Office Specialist (North Shore) provides clinical and medical office support to physicians and surgeons. The role assists with patient care and administrative duties that support quality care, and works as part of the health team in treating and caring for patients and their families. Direct patient care is performed under the supervision of an RN/LPN or MD. The position combines clinical tasks—including vital signs, phlebotomy, point-of-care testing, assisting with procedures, and maintaining examination rooms and equipment—with patient registration, scheduling, records management, insurance verification, billing-related tasks, and other clerical support.

Requirements

  • High school diploma or GED.
  • Certification as a Medical Assistant from an approved school or two years of experience working as a medical assistant.
  • Basic Life Support (BLS).

Nice To Haves

  • Licensure or credentialing as a phlebotomist or EKG technician preferred.

Responsibilities

  • Monitors patient flow in the waiting room and resolves issues involving registration and post-visit processing.
  • Sets up examination rooms and instruments in accordance with hospital and infection-control policies.
  • Takes and monitors vital signs, including fetal heart rate when necessary.
  • Performs phlebotomy, point-of-care testing, and other physician-ordered procedures, including electrocardiograms and phototherapy.
  • Assists with procedures such as echocardiograms, sigmoidoscopy, proctoscopy, nasal scope, colposcopy, biopsy, LEEP, laser procedures, and cystoscopy.
  • Sets up oxygen and suction.
  • Performs vision screening.
  • Inventories, orders, or restocks medical supplies; monitors expiration dates and disposes of items according to institutional policy.
  • Maintains required logs for medication refrigeration, point-of-care testing, sterilization processes, and other needs.
  • Performs routine maintenance and cleaning of equipment and instruments and reports malfunctions to appropriate personnel.
  • Maintains a safe, secure, and healthy work environment by following standards, procedures, and legal regulations.
  • Follows personal protective equipment requirements for protection from blood and other potentially infectious body fluids, chemical disinfectants, radiation, and other hazardous substances.
  • Responds rapidly and calmly during emergencies, initiates CPR, and provides items requested by the team.
  • Transports patients and equipment as needed.
  • Performs direct patient-care duties assigned by an RN/LPN within the framework of the New York State Nurse Practice Act and Mount Sinai Health System policies and procedures.
  • Documents information in medical records and the electronic medical record as required by hospital policy.
  • Greets and registers patients, prepares and processes forms, directs patients, and arranges transportation needs.
  • Screens incoming calls, takes and responds to messages, and answers inquiries about department procedures, services, and programs.
  • Schedules appointments and completes telephone pre-registration, including insurance verification and collection of patient demographic information using computerized systems.
  • Performs clerical duties using the electronic medical record or manually, including sending and receiving records and obtaining lab or X-ray reports, discharge summaries, and referral information.
  • Collects routine payments at the time of service.
  • Completes forms and requisitions, manages charts, and assists with creation and maintenance of medical charts.
  • Retrieves laboratory, pathology, diagnostic testing, and operative reports and data from computer systems.
  • Checks, verifies, and updates insurance information using internal or electronic sources.
  • Obtains and documents managed-care referrals and required pre-certifications and authorizations.
  • Supports surgical or procedure scheduling with the Surgical Coordinator or similar roles, verifies appointment times with patients, and prepares charts, pre-admission materials, and consent forms.
  • Maintains working knowledge of New York State third-party payer eligibility requirements for private and hospital billing.
  • Uses basic medical terminology, completes visit encounter forms, and enters ICD-10-CM and CPT information into computerized systems as appropriate.
  • Assists with training, orientation, and education of entry-level and/or float staff.
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