Medical Office Specialist - Arthritis & Rheumatology (FT)

Family Health West•Fruita, CO

9d•Onsite

About The Position

Family Health West is hiring Medical Office Specialists for Clinics at Primary Care and Physician Services. This role involves communicating the scheduling and patient process, collecting and documenting patient demographics, verifying insurance eligibility, and collecting appropriate copays. The specialist will also receive and post payments, provide efficiencies in scheduling and managing patients, and assemble patient forms. Maintaining a strong organizational structure, workflow, and operating procedures for the medical practice is key. The role requires knowledge of medical practice principles, practices, and procedures, as well as efficient and polite handling of incoming and outgoing calls, with documentation in the EHR. Alerting supervisors to insurance issues, promoting Family Health West programs, and completing scanning into patient charts are also responsibilities. Direct patient contact includes assisting with intake registration, escorting patients, and assisting physicians. Fiscal responsibility, reliable attendance, and strong communication skills (oral and written) are essential. The specialist will follow up on patient referrals, call for authorization for Worker’s Compensation patients, submit for authorization of treatment/procedures, and prepare/send referrals/documentation to outside providers. Requesting and scanning documentation from outside providers into the Medical EMR, accessing records from QHN and paper versions, and participating in staff meetings are also part of the role. Maintaining knowledge of programs like Patient Portal, EMR, QHN, and Gmail, training new hires, and complying with Competency Audits and Trainings are expected. Other job-related duties may be assigned.

Requirements

High School Diploma or equivalent preferred.
Must have one year experience in the medical field.
Immunizations required for employment

Nice To Haves

One year experience working with insurance companies.
Two to five years of experience in the customer service field.

Responsibilities

Communicates the scheduling and patient process.
Collects and documents all patient demographics.
Insurance eligibility verification and collection of appropriate copays.
Receive and post all payments as appropriate.
Provide efficiencies in scheduling and managing patients and scheduling of appointments, assemble patient forms for appointments.
Maintain strong organizational structure, workflow, and operating procedures for medical practice.
Knowledge of medical practice principles, practices and procedures.
Process incoming and outgoing calls efficiently, politely and as quickly as possible. Document phone messages in EHR as appropriate.
Alert supervisor to any insurance issues in an efficient and timely manner.
Promote existing and new programs and/or policies of Family Health West and the outpatient clinics both internally and externally, exhibiting professional and respectful behavior to others at all times.
Complete scanning as assigned into patient charts in a timely manner.
Direct patient contact assisting with intake registration, escorting and assisting physician with duties as assigned.
Demonstrate fiscal responsibility.
Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.
Communicate necessary information to others as appropriate.
Provide support of projects and demonstrate strong communication skills both oral and written.
Follow up on patient referrals ensure timely processing.
Call for authorization for Worker’s Compensation patients.
Submit for authorization of treatment/procedures to insurance companies as needed and directed by Practice Manager or Practice Director.
Prepare and send all referrals/documentation to outside providers as needed.
Request documentation from outside providers and scan documentation into the Medical EMR. Access records from QHN and Paper version as needed.
Participate in regularly scheduled staff meetings with each practice MOS staff and Staff Manager to go over any issues, new processes, etc.
Maintain knowledge of programs such as Patient Portal, EMR, QHN, Gmail and associated programs, etc.
Train new hires as needed.
Comply with Competency Audits and Trainings as directed by Practice Directory/Practice Manager.
Other job related duties as assigned.