Medical Office Specialist - Health Wellness Center

Hackensack Meridian Health•Eatontown, NJ

61d•$21

About The Position

The Medical Office Specialist performs secretarial and administrative duties that support the organization and management of an outpatient medical office. This role is responsible for front desk functions and provides support throughout patients’ check-in, scheduling, registration, and check-out, as well as post-visit appointment needs and concerns. The specialist helps ensure patients receive high-quality care and a positive experience while supporting the practice team.

Requirements

High school diploma, GED, GED-equivalent program, and/or equivalent experience.
At least 1 year of experience working with the public in a customer service setting.
Ability to manage multiple tasks in a fast-paced, visible environment while maintaining a professional and confident demeanor in stressful situations.
Ability to navigate competing priorities and manage time efficiently.
Ability to travel to various locations.
Reliable transportation.
Proficient computer skills, which may include Microsoft Office and/or Google Suite platforms.
Excellent written and verbal communication skills.

Nice To Haves

Associate degree.
At least 1 year of related work experience in a physician practice or hospital setting.
EMR/EHR experience.
Prior clerical training or knowledge.

Responsibilities

Promote patient satisfaction through friendly, helpful service; greet patients and visitors promptly and courteously, and communicate potential satisfaction issues to direct leaders.
Manage patient check-in and check-out, including obtaining and verifying demographic and insurance information, collecting copayments and balances, verifying insurance eligibility, and ensuring referrals and required paperwork are completed.
Enter patient demographic information accurately into the EMR and, depending on specialty, download relevant health data into the EMR.
Assist patients with electronic check-in tools, tablets, kiosks, and other processes as needed.
Monitor and address EMR workflows, including scheduling, cancellations, registration error reconciliation, and referral information; escalate issues as appropriate to optimize provider scheduling.
Receive and direct communications through the EMR, phone, email, RightFax, and other channels; resolve routine matters and escalate others promptly and appropriately.
Review and distribute daily mail and correspondence, prepare documents, and file reports as necessary.
Maintain patient confidentiality.
Prioritize work and follow up with peers to ensure tasks are completed and support high-quality patient care.
Review procedure preparation and instructions with patients as needed.
Reconcile payments, prepare accurate daily bank deposits, and sign and date completed daily cash/payment receipts.
Address overall front-end needs and escalate issues such as low office supply inventory or peripheral equipment needs to the Practice Manager or designee.
Travel to other locations to provide coverage when required.
Perform other duties and projects as assigned and adhere to HMH organizational competencies and standards of behavior.