Medical Office Registrar - Diabetes and Endocrinology - FT Days

Vitruvian Health•Dalton, GA

50d

About The Position

The Medical Office Registrar supports the Diabetes and Endocrinology practice by maintaining provider schedules, responding to telephone calls according to established protocols, and verifying patient demographic, clinical, and financial information before or during visits. The Registrar obtains relevant documents and current insurance cards, verifies insurance eligibility, and obtains service authorizations when needed. At check-in, the Registrar downloads blood glucose meters and insulin pumps and collects required payments or arranges payment as appropriate. Responsibilities also include timely charge entry when it is not completed electronically through an EMR, reviewing encounters and recommending appropriate procedural coding, managing cash drawers, posting cash to patient accounts, addressing patient-responsible balances at the time of service, and correcting assigned claims edits for timely submission to carriers. The Registrar assists with patient balance reports, obtains medical records from other physician practices, completes provider-requested referrals, and manages documents within the EMR. Courteous, collaborative interactions with patients, physicians, coworkers, and management, along with patient satisfaction and accurate front-end processing, are integral to the role.

Requirements

High school diploma.
One to five years of relevant front-desk and customer-related experience.
Demonstrated competency with medical procedural coding, including CPT and ICD-10.
Working knowledge of medical software programs and personal computer skills.
Excellent customer service skills.
Good written and verbal communication skills and ability to work in a team environment.
Demonstrated competency with cash controls.
Typing speed of at least 40 words per minute.

Nice To Haves

College-level courses.
Front-desk and customer-related experience within a physician practice.
Experience with Athena.

Responsibilities

Ensure provider schedules are appropriately populated.
Respond to telephone calls according to established protocols.
Verify patient demographic, clinical, and financial information before or during each visit.
Obtain relevant documents and the most recent insurance cards; verify insurance eligibility and obtain authorizations when necessary.
Download blood glucose meters and insulin pumps at patient check-in.
Collect required payments or make financial arrangements as appropriate.
Perform timely charge entry when it is not completed electronically through an EMR.
Review encounters and recommend appropriate procedural coding.
Manage cash drawers according to established protocols and post cash to patient accounts.
Manage patient-responsible account balances at the time of service.
Correct assigned claims edits for expedient submission to carriers.
Assist with patient balance reports and other assigned duties.
Coordinate with other physician practices to obtain medical records and complete referrals as requested by providers.
Manage documents within the EMR.
Interact collaboratively and professionally with patients, physicians, staff members, and management.