Medical Office Receptionist – Heart & Vascular Specialists Clinic – Full-Time, Days

Texas Health Resources•Roanoke, TX

3d•Onsite

About The Position

The Medical Office Receptionist role at the Heart & Vascular Specialists Clinic is a full-time position focused on delivering excellent patient care through efficient front-desk operations. This role involves managing patient check-ins and check-outs, handling phone calls, scheduling appointments, processing payments, and maintaining patient records within the electronic medical record system. The clinic environment is fast-paced with a high volume of calls, emphasizing teamwork, compassion, and empathy towards patients and colleagues. The position requires adherence to clinic and regulatory policies, ensuring a smooth and compliant patient admission process.

Requirements

High School Diploma or equivalent
Outgoing individual with a friendly attitude
Strong attention to detail
Ability to multi-task front desk job responsibilities for a busy Family Practice/Internal Medicine Clinic
Outstanding communication, interpersonal, customer service, and organizational skills
Knowledge of insurance authorization/billing requirements
Demonstrated strong customer service and communication skills
Organizational and time management skills
Proficient computer skills
Knowledge of clinic procedures and regulatory requirements
Strong work ethic and a high level of professionalism
Team player who handles multiple projects simultaneously in a fast-paced environment

Nice To Haves

2 years Medical Office Receptionist experience
2 years Medical Insurance Referrals experience
Six months Business Office Customer Service experience

Responsibilities

Delivers care to patients utilizing the Medical Office Receptionist Process.
Performs patient check-in at the time of visit and completes all necessary paperwork to ensure efficient admitting process and compliance with clinic and regulatory policies.
Answers phone calls and directs them appropriately.
Schedules appointments according to office guidelines.
Obtains accurate patient and insurance information, collecting copays and deductible amounts.
Copies/scans patient access related hard copy materials into the correct location in the electronic medical record.
Prepares charts for patient appointments ensuring all necessary information is complete.
Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
Confirms next day appointments and alerts patients regarding needed documentation and time-of-service payment details.
Follows up with patients regarding the Missed Appointment Policy and sends appropriate communications.
Performs other duties as assigned.