Medical Office Receptionist (8A-5P)

Jackson County Hospital District•Marianna, FL

2h•Onsite

About The Position

This role is responsible for greeting and assisting patients, managing patient information and records, scheduling appointments, processing referrals, handling financial transactions, and maintaining communication within the medical office. The position requires adherence to regulatory, professional, and safety standards, as well as effective communication and computer skills.

Requirements

Ability to read and communicate effectively in English.
Demonstrates basic computer skills and knowledge consistent with the needs of their department.

Responsibilities

Greet and assist patients with signing in for appointments
Obtain and accurately enter new patient information, including insurance details, into the EMR
Update patient records annually and ensure all forms are current, including HIPAA
Assist patients presenting to the front desk for questions or miscellaneous needs
Notify clinical staff of patient arrivals as appropriate
Check out patients after appointments and schedule follow-up visits
Schedule patient appointments and manage provider schedules
Complete FollowMyHealth registration for patients
Process referrals in a timely manner, including documenting contact attempts, scheduling appointments, scanning referral forms, and notifying referring providers
Obtain written patient authorizations to request medical records from other providers or facilities
Manage and balance the cash drawer twice daily
Collect co-pays and deductibles at the time of service
Answer phones, check messages, and relay information appropriately
Scan and upload documents into the EMR; maintain the fax server daily
Assist pharmaceutical representatives and coordinate scheduling
Perform additional duties as assigned by the office manager or provider
Completes annual educational requirements within the assigned time frame.
Maintains regulatory requirements, including all state, federal and Joint Commission regulations related to their department and, as appropriate, to the
Adheres to dress code; appearance is neat and clean.
Maintains and ensures patient confidentiality at all times.
Represents the organization in a positive and professional manner.
Is willing to receive constructive feedback to enhance self-improvement.
Completes work within designated time.
Attends and participates on hospital committees, as appropriate.
Wears required identification while on duty.
Does not avoid challenging tasks.
Assists in the training of students, co-workers or other personnel.
Relays important information to other staff/shifts to maintain consistency in operations.
Understands how to utilize the grievance process to resolve concerns.
Knows the limitations of their license/certifications and does not practice outside these limitations.
Maintains cleanliness of equipment and department
Responsible for the safe handling of equipment as well as maintaining safety for themselves.
Knows the proper procedure for calling codes and the proper response for each code according to department protocol (i.e. fire, lock down, infant abduction, bomb threat, etc.)
Knows the proper procedure for reporting incidents involving the patient, visitor or employee.
Knows where to find MSDS information when needed.
Is aware of hazards and hazardous materials and how to maintain a safe environment.