Medical Office Receptionist – Family Urgent Care - Full-Time, Days

Texas Health Resources•Lewisville, TX

2d•Onsite

About The Position

The Medical Office Receptionist at Family Urgent Care Clinic is responsible for delivering patient care through the Medical Office Receptionist Process. This role involves managing patient check-in and check-out, handling phone calls, scheduling appointments, collecting patient information and payments, and maintaining patient records. The position requires strong customer service, organizational, and computer skills, with a focus on ensuring efficient clinic operations and compliance with all policies and regulations. This is a full-time position with predictable hours, offering personal fulfillment and growth opportunities.

Requirements

High School Diploma or equivalent
Be an outgoing individual with a friendly attitude
Have strong attention to detail
Be able to multi-task front desk job responsibilities for a busy Family Practice/Internal Medicine Clinic
Must have outstanding communication, interpersonal, customer service, and organizational skills
Have knowledge of insurance authorization/billing requirements
Have demonstrated strong customer service and communication skills
Have organizational and time management skills
Be proficient computer skills
Have knowledge of clinic procedures and regulatory requirements
Possess a strong work ethic and a high level of professionalism
Be a team player who handles multiple projects simultaneously in a fast-paced environment

Nice To Haves

One year Medical experience in a Clinic
Bilingual in English / Spanish
Six months Business Office Customer Service experience

Responsibilities

Delivers care to patients utilizing the Medical Office Receptionist Process.
Performs patient check-in, completing all necessary paperwork for efficient admitting and compliance with clinic and regulatory policies.
Answers phone calls and directs them appropriately.
Schedules appointments according to office guidelines.
Obtains accurate patient and insurance information, collecting copays and deductible amounts.
Copies/scans patient access related hard copy materials into the correct location in the electronic medical record.
Prepares charts for patient appointments, ensuring all necessary information is complete.
Conducts all functions associated with patient check-out, including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
Confirms next day appointments and alerts patients about needed documentation and time-of-service payment details.
Follows up with patients regarding the Missed Appointment Policy and sends appropriate communications.
Performs other duties as assigned.