Medical Office Receptionist | Full Time | Hillsdale Health & Wellness

Hillsdale Hospital • Hillsdale, MI

2d • Onsite

About The Position

Hillsdale Health & Wellness is seeking a full-time Medical Office Receptionist to join their team. This role is crucial for providing excellent customer service to patients, visitors, employees, and healthcare partners. The receptionist will be responsible for scheduling and registering patients, answering phones, managing correspondence, handling billing inquiries, collecting payments, and completing necessary paperwork such as FMLA and disability forms. The position requires flexibility to float and perform alternative shifts and assignments as needed. Hillsdale Hospital is recognized as a Detroit Free Press Top Workplace and a USA Today Top Workplaces, emphasizing its commitment to community service, continuous improvement, and compassionate care.

Requirements

• High School Diploma or equivalent required from an accredited institution
• Strong computer, phone and general office skills
• Ability to multitask
• Must possess a positive attitude toward all customers (patients, families, coworkers, providers, and community members) demonstrating a high standard of customer service skills
• Must be flexible, willing to float, and perform alternative shifts and assignments when necessary

Nice To Haves

• Previous medical office experience and knowledge of medical terminology strongly preferred
• Completion of medical reception course or Associate Degree preferred
• Knowledge of Insurance/Disability forms processing and FMLA regulations

Responsibilities

• Provides excellent customer service to all patients, visitors, employees, and healthcare partners
• Schedules and registers patients
• Answers phones promptly and courteously
• Data entry, scanning, keeping patients informed of any delays, managing daily incoming/outgoing correspondence such as faxes and emails, and facilitating incoming/outgoing referrals
• Advises patients of billing policies, collects payments, maintains a cash drawer, prepares daily payment log, and submits information to patient accounts and fiscal department
• Completes FMLA/disability paperwork and medical record requests
• Must be flexible, willing to float, and perform alternative shifts and assignments when necessary

Benefits

• medical
• prescription
• dental
• vision
• life
• disability
• vacation
• holidays
• 403(b) with match
• education assistance
• continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED