Medical Office Receptionist | Full Time | Hillsdale Health & Wellness

Hillsdale Hospital•Hillsdale Township, MI

3d•Onsite

About The Position

Hillsdale Health & Wellness is seeking a full-time Medical Office Receptionist to join their team. This role is crucial for providing excellent customer service to patients and visitors, managing appointments, handling administrative tasks, and processing payments. The ideal candidate will have previous medical office experience, strong computer and communication skills, and a positive attitude. Flexibility and willingness to adapt to different shifts and assignments are essential.

Requirements

High School Diploma or equivalent required from an accredited institution
Previous medical office experience and knowledge of medical terminology strongly preferred
Knowledge of Insurance/Disability forms processing and FMLA regulations
Strong computer, phone and general office skills
Ability to multitask
Must possess a positive attitude toward all customers (patients, families, coworkers, providers, and community members) demonstrating a high standard of customer service skills
Must be flexible, willing to float, and perform alternative shifts and assignments when necessary

Nice To Haves

Completion of medical reception course or Associate Degree preferred

Responsibilities

Provides excellent customer service to all patients, visitors, employees, and healthcare partners
Schedules and registers patients
Answers phones promptly and courteously
Data entry, scanning, keeping patients informed of any delays, managing daily incoming/outgoing correspondence such as faxes and emails, and facilitating incoming/outgoing referrals
Advises patients of billing policies, collects payments, maintains a cash drawer, prepares daily payment log, and submits information to patient accounts and fiscal department
Completes FMLA/disability paperwork and medical record requests
Must be flexible, willing to float, and perform alternative shifts and assignments when necessary