Medical Office Receptionist | OBGYN Clinic

Hillsdale Hospital•Hillsdale, MI

3d•Onsite

About The Position

Hillsdale Hospital is seeking a dedicated Medical Office Receptionist for their OBGYN Clinic. This role is crucial for managing patient flow, administrative tasks, and ensuring excellent customer service within the clinic. The hospital is committed to community service, continuous improvement, and providing compassionate, highly skilled care in a safe and healing environment. Hillsdale Hospital has been recognized as a Detroit Free Press Top Workplace and a USA Today Top Workplaces.

Requirements

High School Diploma or equivalent required from an accredited institution
Previous medical office experience and knowledge of medical terminology strongly preferred
Completion of medical reception course or Associate Degree preferred
Knowledge of Insurance/Disability forms processing and FMLA regulations
Strong computer, phone and general office skills
Ability to multitask
Must possess a positive attitude toward all customers (patients, families, coworkers, providers, and community members) demonstrating a high standard of customer service skills
Must be flexible, willing to float and perform alternative shifts and assignments when necessary

Nice To Haves

Previous medical office experience and knowledge of medical terminology
Completion of medical reception course or Associate Degree

Responsibilities

Provides excellent customer service to all patients, visitors, employees, and healthcare partners
Schedules and registers patients
Answers phones promptly and courteously
Data entry, scanning, keeping patients informed of any delays, managing daily incoming/outgoing correspondence such as faxes and emails, and facilitating incoming/outgoing referrals
Advises patients of billing policies, collects payments, maintains a cash drawer, prepares daily payment log, and submits information to patient accounts and fiscal department
Completes FMLA/disability paperwork and medical record requests