Medical Office Receptionist | OBGYN Clinic
About The Position
Hillsdale Hospital is dedicated to excellence in healthcare community service, continued improvement, and respect for human life. We manage the health needs of our local community through compassionate and highly skilled care in our clean, safe, healing environment. Additionally, Hillsdale Hospital is a Detroit Free Press Top Workplace, and a USA Today Top Workplaces! This position provides excellent customer service to all patients, visitors, employees, and healthcare partners. Responsibilities include scheduling and registering patients, answering phones promptly and courteously, data entry, scanning, keeping patients informed of any delays, managing daily incoming/outgoing correspondence such as faxes and emails, and facilitating incoming/outgoing referrals. The role also involves advising patients of billing policies, collecting payments, maintaining a cash drawer, preparing daily payment logs, and submitting information to patient accounts and fiscal department. Completing FMLA/disability paperwork and medical record requests are also key duties.
Requirements
- High School Diploma or equivalent required from an accredited institution
- Previous medical office experience and knowledge of medical terminology strongly preferred
- Completion of medical reception course or Associate Degree preferred
- Knowledge of Insurance/Disability forms processing and FMLA regulations
- Strong computer, phone and general office skills
- Ability to multitask
- Must possess a positive attitude toward all customers (patients, families, coworkers, providers, and community members) demonstrating a high standard of customer service skills
- Must be flexible, willing to float and perform alternative shifts and assignments when necessary
Responsibilities
- Provides excellent customer service to all patients, visitors, employees, and healthcare partners
- Schedules and registers patients
- Answers phones promptly and courteously
- Data entry, scanning, keeping patients informed of any delays, managing daily incoming/outgoing correspondence such as faxes and emails, and facilitating incoming/outgoing referrals
- Advises patients of billing policies, collects payments, maintains a cash drawer, prepares daily payment log, and submits information to patient accounts and fiscal department
- Completes FMLA/disability paperwork and medical record requests
Benefits
- Medical insurance
- Prescription insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid vacation
- Paid holidays
- 403(b) with match
- Education assistance
- Continuing education
- Many courses offered on-site at the hospital
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
