Medical Office Receptionist – Digestive Specialists - Full-Time, Days

Texas Health•Plano, TX

1d•Onsite

About The Position

Fast-paced, high-volume clinic is looking for top skilled Medical Office Receptionist. This role involves delivering care to patients utilizing the Medical Office Receptionist Process. Under direct supervision, the receptionist performs patient check-in, handles paperwork for efficiency and compliance, answers phone calls, schedules appointments, collects payments, and manages patient records. The role also includes preparing charts, managing patient check-out, filing, confirming appointments, and following up on missed appointments. Texas Health Physicians Group (THPG) is a large organization with over 1,000 physicians, nurse practitioners, and physician assistants serving the DFW Metroplex, committed to quality and patient-safe care. THPG fosters an inclusive, supportive, people-first, excellence-driven culture.

Requirements

High School Diploma or equivalent (REQUIRED)

Nice To Haves

Six months healthcare experience in a Clinical Setting or Customer Service experience in a Clinical Setting or Office Environment (PREFERRED)
Insurance Verification/Pre-certification/Referral experience (PREFERRED)

Responsibilities

Delivers care to patients utilizing the Medical Office Receptionist Process.
Under direct supervision, performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
Answers phone calls and directs them appropriately.
Schedules appointments according to office guideline.
Obtains accurate patient and insurance information, collecting copays and deductible amounts.
Copies/scans patient access related hard copy materials (e.g., ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
Prepares charts for patient appointments making sure all necessary information is complete.
Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.
Performs other duties as assigned.