Medical Office Receptionist

Endeavor Health•Buffalo Grove, IL

19h•Onsite

About The Position

The Medical Office Receptionist provides essential office support, including reception, scheduling, and patient assistance, to ensure a high-quality patient service experience. This role involves greeting patients and visitors, directing them to the appropriate departments, verifying patient demographics and eligibility, and managing appointments and co-pays. The receptionist also handles incoming calls, responds to inquiries, and performs various clerical duties to maintain smooth office operations. Adherence to organizational standards, policies, and procedures is crucial.

Requirements

Highschool Diploma, GED, or Higher Education completed
One year of customer service work experience or interaction with the public required.
Proficient computer skills.

Nice To Haves

Knowledge of medical terminology preferred.

Responsibilities

Greets incoming patients and visitors, providing a congenial and hospitable customer service experience.
Refers patients and visitors to the appropriate department or resource.
Notifies appropriate resource of patients and visitors arrival in a timely manner.
Assures patient demographics and eligibility are correct.
Receives and forwards telephone calls and takes and relays messages per protocol.
Registers new patients and schedules appointments for providers and services.
Reschedules appointments and follows up on cancelled and missed appointments.
Collects co-pays and balances and makes follow-up appointments as necessary.
Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of the organizations policies and procedures.
May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution.
Performs various clerical duties as needed in assigned work areas.
May order supplies for work area, open mail etc.
Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal.
May assist with medical records and clinical personnel as needed.
Maintains work and waiting areas in a neat and professional manner.
May perform a variety of special projects as assigned.
Adheres to all NCH standards, policies and procedures.